HubSpot’s feature-rich integration with Slack keeps teams closely connected to drive meaningful collaboration. With a series of touchpoints between HubSpot and Slack across sales, support, and marketing use cases, you can keep stakeholders informed about meaningful events related to your customers and take key actions right from Slack.

Shortcuts

With Shortcuts, search for and create the following objects and associate them with existing contacts, companies, or deals in HubSpot -- directly within Slack:

• Search/Create Tasks

• Search/Create Tickets

• Search/Create Companies

• Search/Create Contacts

• Search/Create Deals

• Convert Slack Messages to HubSpot Notes

Slash Commands

With slash commands, you can search and post the following HubSpot objects or actions directly within Slack:

• Contact: /hs-search-contact

• Company: /hs-search-company

• Deal: /hs-search-deal

• Deals Assigned to You: /hs-search-my-deal

• KPIs for an Account:* /hs-report-company

• Task: /hs-search-task

• Ticket: /hs-search-ticket

• Playbook: /hs-search-playbook

• Knowledge Base Article: /hs-search-kb

• Set Availability Status for Live Chat: /hs-chat-away OR /hs-chat-available

• Provide HubSpot with Feedback about the Integration: /hs-feedback

Sync HubSpot Help Desk with Slack

Service teams can connect their HubSpot help desk to Slack to drive collaborative ticket resolution. Now service teams can:

• Configure the types of tickets sent to a Slack channel

• Send relevant new tickets to all Slack channels

• Sync threaded replies from Slack with ticket comments in HubSpot, including at-mentions

• Enable quick actions from the ticket in Slack, like updating ticket properties

Conversations

With live chat, team email, and an easy-to-use chatbot builder, HubSpot gives you the messaging tools and context to have personalized conversations with prospects and customers at scale — for free! Slack seamlessly integrates with HubSpot conversations:

• Get notified in a designated Slack channel about incoming chats from your website

• See conversation status within the chat notification

• Respond to those incoming chats within Slack - or, click “Reply in Inbox” and get taken to the chat in HubSpot (either way, the whole conversation will be logged in real time in your inbox)

Notifications & More

• Receive Notifications: Stay connected to activities in your HubSpot CRM by receiving notifications for reminders, mentions, form submissions, and more within Slack

• Send Slack Notifications Through Workflows:* Set up a workflow to send notifications to a specific Slack channel

• Create Slack Channel from Deal or Company Workflows:* This workflow would link to the record in the description of the channel

• Associate a new or existing Slack channel with a HubSpot company or deal to collaborate with your team and keep everyone in the loop

• Post HubSpot Notes to Slack Channels:* When you leave or edit a note on a company record (or any contact record associated with that company) that note is shared directly to the account Slack channel

Share Reports, Dashboards, and Marketing Emails

• Share to Slack: Use the "Share to Slack" action to share your emails, reports, and dashboards from HubSpot to a Slack channel

Say goodbye to the days of wasting time switching between tools. Instead, work where you want with HubSpot and Slack.

*Available to Professional and Enterprise tiers of all Hubs.