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Zoom Contact Center
Advanced CTI integration with Zoom Contact Center
Erstellt von - Zoom Video Communications
Installationen - 100+ Installationen
Anforderungen
HubSpot-Produktversion HubSpot-Account-Berechtigungen - Erforderliche Account-Berechtigungen anzeigen
Zoom Contact Center-Abonnement - Produktversion: Zoom Contact Center
Übersicht
1/4 - Incoming Call Screen Pop
Zoom Contact Center is an AI-powered, omnichannel contact center platform that helps businesses provide prompt, accurate and personalized responses to their customers over a variety of channels.
Features
Unified Experience: Zoom Contact Center in the HubSpot calling window.
Outbound calling - Click-to-dial from Contact/Company and related objects.
Inbound calling - screen pop to the matching HubSpot record; activities auto-associated.
Call controls: mute, hold, add call, transfer, recording; state stays in sync.
AI assist: conversation summary shown to the transfer recipient (warm/direct).
AI Expert Assist: suggested dispositions, Smart Notes, and follow-up tasks.
Automatic activity logging (date/time, duration, disposition, notes) with recording link.
Note
Voice channel only within HubSpot CTI (use Zoom Workplace for chat/SMS/other channels).
HubSpot calling window must remain open during the session.
WebRTC setup required; Chrome users should install the “Zoom Contact Center for CTI” extension.
Requirements
HubSpot paid plan with calling.
Zoom Contact Center license (Essentials, Premium, or Elite) for each agent.
Funktionen
Automatic Call Logging
Automatically captures and stores all call-related information in addition to notes and disposition inside HubSpot without the need for manual entry.
Advanced Call controls
Supports advanced call handling functionalities such as call transfer, call hold, auto call recordings, etc.
Incoming Screen Pop
On receipt of an incoming call, the CTI client will automatically screen pop to the matching contact record in HubSpot. Activities generated by the CTI client will be automatically associated with the matching contact record. Mid-call experience continues in the CTI client.
Outgoing Calls - Click to Dial
Initiate an outbound call from a Contact or Company object using the native HubSpot calling capability. Calls can also be initiated from other HubSpot objects that are associated with a Contact or Company. Mid-call experience continues in the CTI client.
AI Expert Assist & AI Companion
Knowledge Base Retrieval, Information Retrieval, Next Best Actions . Suggested Disposition, Auto-Generated Smart Notes, Follow-Up Tasks
App-Funktionalität
Datenaustausch
Phone Call |
Rezensionen
Verfassen Sie jetzt die erste Kundenrezension
Zoom Contact Center
69 $
/MonatPer month Per License
Click-to-dial
Notes & Disposition Code
Automatic Call Logging
Advanced Call controls
Zoom Contact Center
69 $
/MonatPer month Per License
Click-to-dial
Notes & Disposition Code
Automatic Call Logging
Advanced Call controls
* Die hier angegebenen Preise dienen nur zu Illustrationszwecken. Alle Preise enthalten keine Steuern, Sonderangebote, Rabatte oder sonstigen Preisvarianten. Bitte wenden Sie sich direkt an den Partner, um aktuelle und korrekte Preisinformationen zu erhalten. HubSpot übernimmt keine Verantwortung für Preisinformationen, die von unseren Partnern bereitgestellt werden. Letzte Aktualisierung der Preisinformationen: 03.12.2025
Weitere Infos
Erstellt von - Zoom Video Communications
Installationen - 100+ Installationen
Kategorien Sprachen, in denen diese App verfügbar ist Englisch
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