Zonka Feedback
Customer Satisfaction and Survey Software to measure NPS, CES, CSAT
설치 - 설치 수 60개 이상
평가 - 4(2)
요구 사항
HubSpot 요금제 모든 HubSpot 플랜에서 작동 자세히 알아보기 HubSpot 계정 권한 - 필수 계정 권한 보기
Zonka Feedback 구독 - STARTER, PROFESSIONAL, GROWTH 또는 ENTERPRISE 플랜
개요
1/5 - Run NPS, CES and CSAT Surveys
Happy customers are the backbone for successful businesses.
With Zonka Feedback + HubSpot Integration, you can measure measure complete Customer Experience and track Voice of Customer with CX Metrics like Net Promoter Score (with NPS Surveys), Customer Satisfaction (with CSAT Surveys) and Customer Effort (with CES Surveys), empower your teams with real-time data synced in HubSpot Contacts, run workflows for happy customers to convert them to brand promoters and to reach out to unhappy customers and reduce churn.
Reach your customers where they are
With Zonka Feedback, you can send surveys to your customers wherever they are.
- Send Email Surveys - Send Link-based email surveys, Embedded Email Surveys, Email Signature Surveys.
- Take feedback on Website or in-App - Embed your Surveys on Website or in-App, Website Popup surveys and Website Button surveys to get feedback while customers are on your Website or inside your App.
- Offline Feedback - Take feedback on kiosks and mobile apps using Zonka Feedback's Offline Feedback App.
Measure the right CX Metrics
Create surveys to measure industry-standard Customer Experience metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort Score (CES), along with any other questions you like.
Automatically update Contact Details without including them in survey
While sending surveys from Zonka Feedback + HubSpot, you don't need to ask Contact's personal details everytime in the survey like Name, Email, Contact Owner, Phone and any other information you already have. Just focus on the feedback and survey questions.
Zonka Feedback automatically will link the response to the contact.
Update Survey Responses as Contact Properties
Map Survey Fields and Responses to HubSpot Contact Properties and sync data in real-time without any developer or code required.
Use these contact properties to trigger workflows in HubSpot and generate insightful reports.
View Realtime Reports and Analytics
Get amazing insights with Zonka Feedback's real-time Feedback Reports. Get an overview of survey analytics and drill down to what’s working and what’s not.
Reduce Customer Churn
Create workflows in HubSpot to immediately update Contact Owner for negative feedback and send automated emails to unhappy customers.
기능
Capture Customer Experience for Customer Lifecycle with NPS, CES, CSAT
With Zonka Feedback for HubSpot, businesses can measure customer feedback across all key touchpoints in customer lifecycle and capture key CX metrics like NPS, CES and CSAT. Trigger automated Zonka Feedback Email & SMS surveys based on HubSpot workflows. Like for new signs up, post onboarding and implementation, after closing a ticket and more.
Empower team with real-time Customer Feedback - Sync Scores in HubSpot
With Zonka Feedback and HubSpot integration, you can empower your team with real-time Customer Feedback by syncing CX Metrics (NPS, CES & CSAT), comments, and feedback from Zonka Feedback Surveys to HubSpot Contacts instantly. Add Customer Feedback to Contact properties, or update feedback in Contact Timeline to give your team instant visibility.
Capture Website Leads, create and update Contacts in HubSpot
Create custom forms with Zonka Feedback to capture leads, contact information and more on your Website. Sync this data automatically to create new Contacts or update Contact properties in HubSpot.
Turn your Happy Customers & Promoters to Brand Advocates
Automate your review collection campaigns and client referral campaigns to get online reviews on G2, Capterra, TrustPilot, SourceForge, Google Reviews and more using Zonka Feedback and HubSpot integration.
Respond to Negative Customer Feedback and Reduce Customer Churn
Create smart Contact lists based on CX Metrics score like for detractors (NPS), high effort (CES) and low satisfaction (CSAT). Notify your support team or run automatic campaigns to respond to negative customer feedback, close the feedback loop and reduce churn.
앱 기능
공유 데이터
Response | ||
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Send Email/SMS |
리뷰
- 2023년 11월 10일
Website feedback with Zonka Feedback
Zonka Feedback has been a huge help for us in understanding how people feel about our website. The reports it gives us are really good, showing us exactly what our customers think. Plus, it lets us automate a bunch of things, saving us time and helping us make our website better. If you want an easy way to know what your customers think and improve your site, Zonka is a solid choice.
We've incorporated Zonks Feedback to enhance our website experience by actively engaging with our users. It provides a valuable platform for users to share their thoughts, suggestions, and concerns directly with us. This helps us gain insights into their experiences, allowing us to make informed improvements and tailor our website to better meet their needs. Zonks Feedback has become an integral part of our commitment to user-centric design and continuous enhancement of our online presence.
Kumari, T.
기술 - 소프트웨어 - 직원 201~1,000명
- 2023년 10월 19일
Ok But Not Great
While Zonka is relatively easy to setup and customize, however, the integration with HubSpot has been lacking. We struggled for quite a while trying to get the questions/answers synced to contacts inside HubSpot and finally ended up paying for Zapier to handle the integration. Had I known we were just going to need Zapier as a connector, I would have looked at other survey tools.
We invested in Zonka because we wanted a customer satisfaction and NPS survey tool that was specific to measuring those metrics. And we wanted a tool that would integrate with HubSpot.
Customizable NPS and CSAT forms.
Integration with HubSpot does not really work.
Carter, B.
기술 - 소프트웨어 - 직원 51~200명
가격 책정
STARTER
US$44
/월Get Survey Management in motion with real-time notifications and digests.
2,500 Online Responses /mo
2,500 Email Sends /mo
2 Device Licenses
Survey Channels: Offline, Online, Web, Email & SMS
Measure CX Metrics - NPS, CES and CSAT
1 User
Fully Customize Surveys
Survey Logic
Multilingual Surveys
4 Pre-built Reports
Save & Schedule Reports
Custom Alerts for Users & Respondents
Full API Access
Webhooks
Zapier Integration
Native Integrations including HubSpot
Live Chat Support
STARTER
US$44
/월Get Survey Management in motion with real-time notifications and digests.
2,500 Online Responses /mo
2,500 Email Sends /mo
2 Device Licenses
Survey Channels: Offline, Online, Web, Email & SMS
Measure CX Metrics - NPS, CES and CSAT
1 User
Fully Customize Surveys
Survey Logic
Multilingual Surveys
4 Pre-built Reports
Save & Schedule Reports
Custom Alerts for Users & Respondents
Full API Access
Webhooks
Zapier Integration
Native Integrations including HubSpot
Live Chat Support
* 여기에 표시된 가격은 표시 목적으로만 사용됩니다. 모든 가격에는 세금, 인센티브, 할인 또는 기타 가격 변수가 포함되어 있지 않습니다. 가장 최신의 정확한 가격 정보를 알고 싶다면 파트너에게 연락해야 합니다. HubSpot은 파트너가 제공하는 이 가격 정보에 대해 어떠한 책임도 지지 않습니다. 마지막 가격 업데이트 날짜: 2025.10.18.
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