The Octavebytes HubSpot CTI Connector is specifically designed for Amazon Connect customers seeking a seamless integration between HubSpot and Amazon Connect. The Amazon Contact Control Panel (CCP) runs within the HubSpot desktop, enabling agents to use call controls via an embedded softphone, receive SMS messages, and access real-time call transcription—all without switching between tabs or applications.

Key Features

• Call Recording with Pause & Resume Functionality

  Ensure compliance and provide flexibility with secure call recording, including the ability to pause and resume recordings as needed.

• State Management for Agents

  Agents can easily change their status, such as Ready, Not-Ready, or Break, ensuring better workflow and availability tracking.

• Call Control Management

  Agents can handle essential call functions like answer, hold, transfer, and end calls directly from the embedded CCP interface.

• Automated Phone Call Activity Logging

  Phone call activities are automatically linked to matched caller profiles in HubSpot, reducing redundant tasks and enabling data accuracy. Support three types of caller identification i.e. single match, no match & multi match.

• Integrated SMS Messaging

  Agents can receive SMS messages directly within the HubSpot interface. These messages are automatically logged as part of customer interactions for a unified communication history.

• Call Transcription

  Calls are transcribed, allowing agents and supervisors to refer back to detailed records of conversations.

• Sentiment Analysis

  AI-driven sentiment analysis provides insights into customer mood and satisfaction, enabling proactive engagement and better outcomes.

• Flexible Pricing with 24/7 Octave Standard Support

  Benefit from cost-effective pricing models and around-the-clock support to ensure your operations remain uninterrupted.

Benefits

• Increased Agent Productivity

  Reduce redundant lookups and switching between tabs with all tools and data consolidated within HubSpot.

• Enhanced Customer Insights

  Gain actionable insights with transcription and sentiment analysis for every customer interaction.

• Compliance-Friendly Solutions

  Ensure your operations meet industry compliance standards with advanced call recording and logging features.

• Unified Communication

  Provide a seamless customer experience by integrating voice, SMS, and AI-powered analytics into one powerful tool.

Equip your agents with the tools they need to deliver exceptional customer experiences and drive better outcomes for your business with the Octavebytes HubSpot CTI Connector.