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Dusk FSM - Service Excellence

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Dusk FSM - Service Excellence

Powering Field Services: Delivering Exceptional Customer Experiences

Byggd av
Dusk Mobile
Installationer
60+ installationer
Betyg

4,3(4)

Logga in för att installeraKräver prenumeration på Dusk FSM - Service Excellence

Krav

HubSpot-plan
    Fungerar med alla HubSpot-planer
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Behörigheter för HubSpot-konto
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Dusk FSM - Service Excellence prenumeration
Launch, Essentials, Growth, eller Enterprise planer

Översikt

If you’re sending individuals and teams into the field, Dusk FSM supercharges your HubSpot CRM with AI-powered Field Service Management (FSM), giving you real-time control over job scheduling, workforce dispatch, and invoicing.


Dusk FSM leverages AI automation to boost efficiency, reduce operational delays, and improve customer experience, all while seamlessly syncing with HubSpot to streamline service workflows.


With support for HubSpot custom objects and properties, your field teams can access and update customer-specific data directly from the job site, ensuring accurate, real-time information is always available.


🎯 Take the Interactive Tour: Sign Up, Schedule, Complete



📌 Unlock AI-Driven Field Service Excellence


Automate Job Scheduling & Dispatch

AI-powered workflows ensure real-time job assignments, smart routing, and workforce optimization directly from HubSpot.


Enhance Visibility with AI-Powered Insights

Gain real-time insights into field operations, track work progress, predict job completions, and monitor technician performance with intelligent analytics.


Leverage Custom Objects & Properties in the Field

Field teams can view, edit, and sync HubSpot custom objects and properties directly from mobile or desktop, ensuring service accuracy and better customer interactions.


Seamless CRM + FSM Integration

Move deals through HubSpot, and Dusk FSM will auto-create jobs, assign teams, and schedule follow-up work—ensuring data accuracy and operational efficiency.


Boost Revenue & Speed Up Invoicing

Shorten invoice cycles by automating job closeout-to-invoice workflows, ensuring faster payments and improved cash flow.


Empower Technicians to Create New Business

Give field teams the ability to suggest follow-up work, create deals, and generate revenue—directly from the job site.



📌 Why Dusk FSM?

Managing field service with multiple tools and spreadsheets is inefficient. Without an integrated AI-powered FSM platform, ensuring data quality, operational efficiency, and real-time customer updates is almost impossible.


With Dusk FSM and HubSpot, you get an intelligent field service platform that enables you to:

✔ Leverage AI-driven automation for smarter scheduling & dispatch

✔ Use HubSpot custom objects & properties to enhance field service accuracy

✔ Ensure real-time job tracking and proactive customer updates

✔ Streamline field operations with an end-to-end integrated workflow



📌 AI-Powered Integration Features


Turn HubSpot Workflows into Work in the Field

  • Auto-create jobs in Dusk FSM when a HubSpot deal moves stages

  • Dispatch teams in real time with automated assignments

  • Ensure data accuracy and visibility across CRM & FSM

Shorten Invoice Cycles & Improve Cash Flow

  • Auto-trigger invoices when work is completed in Dusk FSM

  • Reduce delays with real-time field updates and approvals


AI-Powered Scheduling & Smart Workflows

  • Predict job durations, technician availability, and workload balancing

  • Optimize dispatch routes and workforce utilization


Leverage HubSpot Custom Objects & Properties

  • Allow technicians to access & update key CRM data in the field

  • Ensure real-time sync between HubSpot & field service teams


Unlock New Revenue Opportunities from the Field

  • Technicians can suggest additional services, schedule follow-ups, and auto-generate deals in HubSpot


One Seamless, AI-Powered Workflow – No Duplicate Data!

  • Create Jobs in Dusk FSM from HubSpot Deals

  • Automate actions through Workflows from HubSpot Tickets

  • Create Tickets in HubSpot and auto-trigger workflows in Dusk FSM

  • Preview upcoming deals to forecast workloads



📌 Start Winning with AI-Powered Field Service Automation


🚀 Get started with our Launch Plan today and experience Dusk FSM with no obligation. Install the app today, and schedule a 30-minute discovery call to learn more about how to tailor the HubSpot + Dusk FSM integration to your specific needs.

Egenskaper

Trigger Field Jobs from HubSpot Tickets

Auto-create field jobs when ticket status changes in HubSpot. Dispatch instantly from the Dusk FSM card or scheduler. Once complete, jobs sync back to HubSpot, keeping your support desk fully updated, no manual steps.

Trigger Jobs from HubSpot Deals Automatically

Dispatch jobs directly from HubSpot using the Dusk FSM Dispatch App Card for a seamless, automated workflow from sales to service. Alternatively, create jobs for manual assignment and dispatch in Dusk FSM by selecting which Deal stages trigger job creation and which stages update in HubSpot upon job completion and invoicing

Dispatch Field Jobs from the HubSpot CRM App Card

Create and dispatch jobs directly from HubSpot using the embedded Dusk FSM App Card. Field staff get notified instantly, and job details sync automatically, no switching tabs, no manual entry.

Schedule Field Jobs in Dusk FSM

Use Dusk FSM’s advanced scheduling board to dispatch jobs triggered by HubSpot Tickets or Deals. View technician availability, apply filters, and assign work via drag-and-drop. Once dispatched, updates sync in real-time to HubSpot.

Live Field Status in HubSpot Helpdesk

Empower your Help Desk agents to seamlessly manage and track field tickets from the HubSpot Helpdesk with Dusk FSM. View real-time updates, manage assignments, log time, and ensure a smooth workflow from ticket creation to job completion, all within HubSpot.

Appfunktionalitet

Delade data
Datakälla
Synkroniseringsriktning
I HubSpot
I HubSpot

Customer Company

Företagsegenskaper

Företagsegenskaper

Customers

Kontakter

Kontakter

Customers

Anpassade objekt

Anpassade objekt

Field Job Forms

Anpassade objekt

Anpassade objekt

Field Jobs

Affärer

Affärer

Field Jobs

Supportärenden

Supportärenden

Materials

Produkter

Produkter

Mer information om delade data

Shared data can be setup completely manually or automatically. Shared data can be retrieved record by record or in bulk. The Dusk FSM connector has been designed to offer full flexibility based on individual HubSpot customer preferences.

Recensioner

Genomsnittligt betyg

4,3

Baserat på 4 omdömen


Totalt antal granskningar

4

Antal recensioner totalt


5
75 % slutfört
75 %
4
0 % slutfört
0 %
3
0 % slutfört
0 %
2
25 % slutfört
25 %
1
0 % slutfört
0 %

Genomsnittligt betyg

4,3

Baserat på 4 omdömen

Totalt antal granskningar

4

Antal recensioner totalt

5
75 % slutfört
75 %
4
0 % slutfört
0 %
3
0 % slutfört
0 %
2
25 % slutfört
25 %
1
0 % slutfört
0 %

Filtrera omdömen:

Sortera:


5 / 5
    10 jun 2025

Hjälpsam schemaläggare med snabb support trots mindre laddningsproblem

Mycket användbart verktyg för schemaläggning

Vad är det du tycker om?

flera vyer, övertygande app

Vad är det du inte tycker om?

har fortfarande några mindre saker att fixa, men support svarar mycket snabbt med lösningen långsam laddning av webbsidor

  • Accounting, F.

Översatt from English. Visa original text

Svar från King, A., Dusk Mobile17 jun 2025
Tack för den fantastiska recensionen, vi uppskattar verkligen ditt stöd! Vi är glada att höra att du får värde från de många schemaläggningsvyerna och hur bekväm appen är för ditt team. Det är också bra att veta att vårt Customer Success Team har varit lyhört och hjälpsamt när det behövts, vi strävar alltid efter att hålla den vändningen snabb. När det gäller prestanda: vi har redan vidtagit åtgärder för att förbättra laddningstiderna, och vi rullar ut ytterligare förbättringar som en del av våra pågående optimeringsinsatser som du redan bör se när vi växer i nya geografiska områden. Din erfarenhet hjälper till att forma dessa framsteg, vilket har varit ovärderligt. Vi är fast beslutna att leverera en smidig, kraftfull plattform och din feedback hjälper oss att driva den ännu längre. Tack så mycket!

2 / 5
    9 jan 2025

The simple layout is positive - requires work.

Proposed use case: move a deal/ticket to a stage called 'delivery' with a customer address and have employees use the app to receive notification with all necessaries logged in relevant objects in HubSpot. I associated three contacts to a ticket which did sent to desktop Dusk FSM but not for all three contacts. App closed during session I cannot now use it - would need reinstall. Set-up steps not really difficult, however I wonder if the user guide for HubSpot integration is correct today?!

Vad är det du tycker om?

Has a simple user-interface and app home screen is clear.

Vad är det du inte tycker om?

Deals and tickets not syncing to meet use case.

  • Gromniak, W.


Svar från King, A., Dusk Mobile17 jan 2025
Hi Wesley, Thanks for the review! It would be great to connect over a call and better understand both your use case and also the reported issue on the app. We'll send an email with the calendar link over. Look forward to learning more.

Den här appen kräver en av följande prenumerationsplaner för Dusk FSM - Service Excellence.

Launch

0 US$

Ideal for those getting started

  • Up to 10 Staff and Contractors

  • 1 Integration Connector

  • Core FSM tools

  • Schedule & Dispatch Jobs

  • Field Mobile Apps

  • Custom Mobile Job Forms

  • Automate Workflows

  • Send Quotes and Invoices

  • Role based Dashboards

  • Equipment & Asset Management

  • Timesheets

  • Manage Customers & Inventory

  • AI Assistant

  • AI powered knowledge base

Optional Onboarding Pack, Data Migration and Premium Support Available

Launch

0 US$

Ideal for those getting started

  • Up to 10 Staff and Contractors

  • 1 Integration Connector

  • Core FSM tools

  • Schedule & Dispatch Jobs

  • Field Mobile Apps

  • Custom Mobile Job Forms

  • Automate Workflows

  • Send Quotes and Invoices

  • Role based Dashboards

  • Equipment & Asset Management

  • Timesheets

  • Manage Customers & Inventory

  • AI Assistant

  • AI powered knowledge base

Optional Onboarding Pack, Data Migration and Premium Support Available

*Priserna här är endast avsedda som exempel. I priserna ingår inte skatter, incitament, rabatter eller andra prisvariabler. Ta kontakt med partnern för den senaste och mest uppdaterade prisinformationen. HubSpot har inget ansvar för den här prisinformationen, vilken tillhandahålls av våra partner. Priserna uppdaterades senast: 2025-07-24

Mer information

Byggd av
Dusk Mobile
Installationer
60+ installationer
Kategorier
Språk som denna app finns på
Engelska

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