Running support in Slack is fast – until it isn’t. Messages get buried, nothing is tracked, and your team loses the context HubSpot already holds. Octopods turns every customer Slack thread into a first-class conversation inside the HubSpot Inbox to better support your community.

What does it do?

• No more lost messages – Each new Slack thread becomes a HubSpot thread.

• Zero context-switching – Reply from Slack or HubSpot; Octopods keeps the thread, contact, and timeline perfectly in sync.

• Actionable analytics – Use HubSpot's reporting to track volume, response times, and CSAT across all Slack channels.

• Seamless hand-offs – Mention a teammate or reassign the chat in HubSpot; Octopods echoes the update back to Slack so customers stay in the loop.

How can it help you?

• Structured workflow in HubSpot Service Hub without giving up Slack’s speed

• Two-way sync of messages, attachments, internal notes, and chat properties

• Granular SLAs & automation powered by HubSpot workflows

Ready to bring order to your Slack support? Install Octopods and start converting chats into trackable HubSpot chats in under 60 seconds.