Zoom Contact Center is an AI-powered, omnichannel contact center platform that helps businesses provide prompt, accurate and personalized responses to their customers over a variety of channels.

Features

• Unified Experience: Zoom Contact Center in the HubSpot calling window.

• Outbound calling - Click-to-dial from Contact/Company and related objects.

• Inbound calling - screen pop to the matching HubSpot record; activities auto-associated.

• Call controls: mute, hold, add call, transfer, recording; state stays in sync.

• AI assist: conversation summary shown to the transfer recipient (warm/direct).

• AI Expert Assist: suggested dispositions, Smart Notes, and follow-up tasks.

• Automatic activity logging (date/time, duration, disposition, notes) with recording link.

Note

• Voice channel only within HubSpot CTI (use Zoom Workplace for chat/SMS/other channels).

• HubSpot calling window must remain open during the session.

• WebRTC setup required; Chrome users should install the “Zoom Contact Center for CTI” extension.

Requirements

• HubSpot paid plan with calling.

• Zoom Contact Center license (Essentials, Premium, or Elite) for each agent.