We help our growth focused clients navigate the jungle of CX/CS by helping them optimize The Four CX Pillars: Team, Tools, Process & Feedback. We do this by working with your customer facing team to ensure that your investments in customer experience & customer success planning are yielding positive ROI & leading to revenue growth & retention. CXC provides our clients with a variety of on-demand CX/CS/RevOps focused managed services including; CX Scorecard assessments, customer journey mapping, curating living playbooks & FAQs, constructing Voice of Customer Dashboards & providing you with CXC certified leadership support by leveraging the "CX Nation" our community of over 15K+ Founder, CEOs & customer focused business leaders. All while remaining laser focusing on making customer happiness a habit in your business!
The team at CXChronicles has been outstanding to work with. To be honest, I'm not sure how we would have onboarded/optimized HubSpot with such precision had it not been for their heavy involvement. I would recommend working with CXChronicles for all of your HubSpot (and even Customer Experience) needs. Absolutely top notch organization.
When we decided to move to HubSpot, we knew we needed expert help, and CXChronicles didn't disappoint. They guided us through the implementation process smoothly and made sure everything was set up perfectly. CXC helped us not only get HubSpot up and running but also created effective email marketing campaigns that significantly boosted our website traffic. Their helpdesk implementation was a game-changer for our customer support, making it more efficient and responsive. Plus, their team training sessions were top-notch – we learned how to make the most out of HubSpot and use it to its full potential. Overall, our transition to HubSpot was hassle-free and successful, all thanks to CXC. If you're considering moving to HubSpot, I highly recommend reaching out to CXChronicles today!
I have had the pleasure of working with the CXC team at two companies. The level of professionalism mixed with honest, no-BS truth is what sets Adrian and his team apart. If you really want to know how to audit your end-to-end CX programs, VoC, and overall ranking for your organization around customer experience, then book a session with Adrian. They also have an amazing podcast that shows the depth and commitment Adrian puts into sharing value and understanding the always-changing world of CX. The value you will gain from just getting an audit with CXC can set you on the right path for an annual business strategy as a CX professional. I will always bring in Adrian and his team to at least give me the hard truth about what my true company experience management scores are so, as a leader, I can help coach and support true change that elevates my brand, team, customer, and product experience. Cheers, Lee