Convin
One-stop solution to 3X your contact center performance.
Criado por - Convin
Instalações - mais de 20 instalações
Requisitos
Plano da HubSpot Funciona com todos os planos da HubSpot Saiba mais Permissões da conta da HubSpot - Ver permissões de conta necessárias
Assinatura Convin - Premium ou Free planos
Visão geral
1/6 - Eliminate spreadsheets and guesswork.
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI.
Convin saves your time by pushing all your customer conversations directly to HubSpot to give you an unparalleled view of how your agents interact with customers on calls.
Language Support: The system can analyze calls in English, Hindi, Spanish & 70 other languages.
Integrations: Convin integrates with your cloud telephony system/ dialer system/ video conferencing platforms to fetch/record all conversations & then analyze them.
Recursos
Quality Management System
Increase 10X efficiency with manual audits on omnichannel contact center platforms. It is your one-stop solution to call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback.
Automated QA
Perform automated call center quality assurance without compromising on efficiency. Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching.
Learning Management System
Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions.
Automated Coaching
Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI.
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Conversation Behavior Analysis
Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business.
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Premium
US$ 41,67
/mêsFull license/ single user
Everything in the Free plan +
Automated QA
Automated Agent Coaching
Learning Management System
Real-time Agent Assist
Mobile App
Premium
US$ 41,67
/mêsFull license/ single user
Everything in the Free plan +
Automated QA
Automated Agent Coaching
Learning Management System
Real-time Agent Assist
Mobile App
* O preço aqui é apenas para fins de exibição. Todos os preços não incluem impostos, incentivos, descontos ou outras variáveis de preços. Você deve entrar em contato com o parceiro para obter informações mais atualizadas e precisas. A HubSpot não se responsabiliza por essas informações de preços, que são fornecidas pelos nossos parceiros. Preços atualizados pela última vez: 02/06/2023
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