Clean Conversation Capture

Sync Intercom conversations to HubSpot as one clean note per conversation—not dozens of scattered entries. Each note includes a formatted transcript, summary, duration, tags, CSAT score, and attachments, plus a direct link back to Intercom. Choose to sync on close, at intervals, or manually.

Ticket Sync

Create (automatic, or manual) or link HubSpot tickets directly from the Intercom inbox. When conversation status changes in Intercom, ticket stage updates automatically in HubSpot. Transcripts and context flow to the ticket record, so your HubSpot team always has the full picture without manual updates.

Intercom Inbox App

View matched HubSpot contacts, companies, and linked tickets without leaving Intercom. Create new tickets, search existing ones, and see key CRM data right in the conversation sidebar. Your agents get full context and can take action without switching tabs.

Intelligent Contact & Company Matching

Automatically match Intercom contacts and companies to HubSpot records using email, phone, or custom identifiers. No duplicates, no orphaned conversations. When no match exists, choose to auto-create records or flag for review. Domain-based company matching keeps associations clean.

Intercom Activity Synced to HubSpot Records

Automatically sync key Intercom support metrics to HubSpot Contact and Company records. See last conversation date, open ticket count, CSAT score and remark, assigned agent, and a direct Intercom link -- all updated in real time as conversations happen. Give your sales and CS teams full support context without leaving HubSpot.