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Twilio Segment

Twilio Segment-icon
App

Twilio Segment

HubSpot Certified App

Collect, clean, and activate your customer data

Installs
2K installs
Rating

4.3(3)

Sign in to installRequires Twilio Segment subscription

Requirements

HubSpot Plan
    Works with all HubSpot plans
Learn more
HubSpot Account permissions
View the required account permissions
Twilio Segment Subscription
Free, Team, or Business plans

Overview

Centralize your customer data and get more out of HubSpot with Twilio Segment

Twilio Segment brings together clean, consented customer data for real-time insights, enabling you to deliver timely, relevant, and personalized experiences to your customers, driving engagement and loyalty. With Twilio Segment, flexibility, visibility, and customization is at the forefront - you define the mapping between the data Segment receives from your sources, and the data Segment sends to HubSpot with no code required. Unlock the full potential of your data to drive personalized experiences and business growth with Twilio Segment and HubSpot.


Efficiently manage your leads, contacts, and companies


Instead of uploading CSVs of your lists or relying on lead forms as your only way of capturing contacts and companies, Segment automatically keeps all of the customer data in your HubSpot instance up to date. You can even include a lifecycle stage and Segment will move contacts and companies through lifecycle stages.


Capture user activity


Leverage your existing Segment tracking to send actions taken by your contacts to HubSpot as custom behavioral events. Events can be leveraged in HubSpot custom reports and workflows.


Real time sync


Using HubSpot with Segment saves you time integrating different sources of truth into the system (since you can just turn on HubSpot from your Segment dashboard with no code necessary) and keeps all customer data records synced and up-to-date across systems in real time.


Easily transform and load customer data


Segment activates data from your data warehouse to give you a more robust view of contact and company information within HubSpot without requiring an engineering team. With a full view of your customer profile, you’ll be able to make every customer interaction more personalized and impactful.

Features

Creating timely & relevant marketing campaigns to drive upsells

HubSpot & Segment help businesses support long-term growth by increasing customer lifetime value (LTV) while lowering customer acquisition costs (CAC). Segment’s data infrastructure and HubSpot’s suite of marketing, sales, and service tools allow businesses to create personalized experiences designed to boost conversions and foster loyalty.

Custom Objects and Custom Events

With the Segment <> HubSpot integration, syncing data to custom objects and custom events is a seamless process saving hours of manual input. From Twilio Segment’s configuration panel, you can select which data to sync, define and create new properties that will populate in HubSpot, and associate data to other companies or deals, all from one view.

Sensitive Properties - Data Sync Support

Twilio Segment's updated integration with HubSpot now supports data syncs to sensitive properties, allowing organizations like those in healthcare and financial services to sync and leverage contextual information for more personalized marketing.

App Functionality

Shared Data
Data Source
Sync Direction
In HubSpot
In HubSpot

Segment's HubSpot Destination

Contacts

Contacts

Segment's HubSpot Destination

Companies

Companies

Segment's HubSpot Destination

Events

Events

Segment's HubSpot Destination

Deals

Deals

Segment's HubSpot Destination

Tickets

Tickets

More info about shared data

Sync data from your Segment sources to any other standard or custom object type in HubSpot.

Reviews

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3/5
    May 20, 2025

Great Tool Despite Frustrating Contact Upsert Issues

It works exactly as expected 97% of the time. But those 3% are pretty annoying. Basically, the upsert function of a couple integrations return a "Contact already exists". Guess it's on Segment's side, since I don't see an upsert function on the API doc, except for batch.

What do you like?

Quick setup (like real quick!) and easy to send custom events, contacts and a bunch more stuff that could be a pain to integrate manually.

What do you dislike?

It needs more reliability when upserting contacts. But it is worth it.

  • Dantas, B.


5/5
    Oct 25, 2024

Powerful way to send data to HubSpot, but takes some work

We found Twilio Segment to be our preferred way to pipe data into HubSpot from our App and other sources. Be warned though that it takes some work. HubSpot is finicky with the formatting of property fields, and it took us quite a bit of trial and error to get things right. But now that it is working, it's reliable and supports our use case. I'd suggest looping in a developer or highly technical person to save yourself some trouble during configuration.

  • Lovelady, Z.

  • Technology - Software

This app requires one of the following Twilio Segment subscription plans.

Free

$0

Start sending customer data to your favorite marketing and analytics tools.

  • Includes 1,000 visitors/mo

  • 500,000/mo Reverse ETL Records

  • 2 sources

  • 450+ Integrations

  • 1 data warehouse destination

$0/month

Free

$0

Start sending customer data to your favorite marketing and analytics tools.

  • Includes 1,000 visitors/mo

  • 500,000/mo Reverse ETL Records

  • 2 sources

  • 450+ Integrations

  • 1 data warehouse destination

$0/month

* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 10/23/2025

More info

Built by
Twilio Segment
Installs
2K installs
Categories
Languages this app is available in
English

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