
WhatsApp Integration
WhatsApp 1-1, and in Bulk, with Unlimited HubSpot Users
Built by - TransFunnel Consulting
Installs - 30+ installs
Requirements
HubSpot Plan Works with all HubSpot plans Learn more HubSpot Account permissions - View the required account permissions
WhatsApp Integration Subscription - Starter or Professional plans
Overview

1/7 - WhatsApp Integration features
Want to engage with your contacts, have smarter conversations with them via WhatsApp and want the messages to be recorded?
Well, put an end to all clueless conversations with WhatsApp Integration - which brings the power of WhatsApp to HubSpot.
Automated WhatsApp Messaging in Bulk
1-to-1 WhatsApp Messaging
WhatsApp-like interface within HubSpot
Send audio, documents, images, text and video messages
Receive audio, documents, map location, image, text and video messages
Create Active Lists based on sent and received WhatsApp messages
Configure automated WhatsApp replies based on various events
Create deals and tickets automatically based on customers' messages to route them to the concerned personnel
View message history with all messages sent and received, recorded in contact's activity, and WhatsApp message status (Sent/Failed, Delivered/Undelivered & Read)
Messaging Statistics
View your combined count of sent & received WhatsApp messages, number of campaigns, number of tickets created, and number of notes created.
View Delivery & Read statistics for your WhatsApp Messaging Campaigns
View message counts for various states of a Sent WhatsApp Message
View sent & received message counts for the last 1, 3, 6, and 12 months + Lifetime counts
Additional Advantages of this Integration
UNLIMITED HubSpot Users can use WhatsApp within the same HubSpot account. There is no limit on the number of users.
This complete WhatsApp integration allows you to send both individual and automated WhatsApp messages in bulk, which is not usually offered in a single app.
In short, WhatsApp Integration adds the power of WhatsApp to HubSpot, accelerating HubSpot usage and allowing users the convenience of messaging, and viewing message history, all from within the comfort of HubSpot, without switching to other apps. Making their life easy and helping them connect with contacts and maintain a record of it too.
DISCLAIMER AND PRE-REQUISITES
In compliance with WhatsApp's Terms of Service, you must use a WhatsApp Business Platform account when integrating with WhatsApp, which should be linked to a verified Business account on Meta Business Manager.
This integration requires you to have an active account with either of our supported WhatsApp providers - Twilio or Kaleyra - to get started with WhatsApp messaging.
We are like your extended team, ready to help. We are available 24*5 for any queries. Reach out to us at productsupport@transfunnel.com
Transfunnel Consulting is one of HubSpot's ELITE Partners. Visit www.transfunnel.com to learn more about us and what we do.
Features

Automate WhatsApp Messaging via Workflows
Send BULK WhatsApp messages by using the power of HubSpot workflows. Use WhatsApp messages both as triggers and actions - in HubSpot workflows, to send automatic WhatsApp messages based on contact properties and also previous WhatsApp messages sent or received

Send personalized WhatsApp messages to individual contacts
Send personalized 1-to-1 WhatsApp messages to your contacts, directly through their HubSpot Contact window. No need to jump out of HubSpot. Send documents, images, text, and videos. Easy to use interface allows sending messages in seconds.

WhatsApp-like Chat Interface
WhatsApp-like interface is available for you to see your WhatsApp messages - both sent and received - for an individual contact, right within HubSpot, available from a contact's page. Similar view to WhatsApp that you are used to with additional features such as creating Tickets & Notes for incoming Text messages

Messaging Statistics on you fingertips
WhatsApp Integration provides a unique link for viewing your messaging statistics. This link can be added to a HubSpot dashboard, offering real-time insights into message volume, tickets & noted created and more. It allows teams to easily track and analyze WhatsApp engagement and campaign performance in one centralized location.

App Settings
WhatsApp Integration's app settings allow you to refresh the list of content templates manually (auto-refresh occurs every hour). This is for when you create a template and want to use it immediately. Also, a toggle to control the creation of a new contact (turned OFF by default) in HubSpot every time an unknown prospect messages you on WhatsApp.
App Functionality
Shared Data
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Pricing
Starter
$10
/month1-to-1 WhatsApp within HubSpot - Unlimited Users
Requires a STARTER or above HubSpot Plan
UNLIMITED HubSpot Users
1-to-1 WhatsApp Messaging
WhatsApp-like chat interface within HubSpot
Send and receive audio, documents, images, text and video messages
View your Messaging Statistics using the bundled Reports page
Create Active Lists based on sent & received WhatsApp messages
Log messages for future reference
Starter
$10
/month1-to-1 WhatsApp within HubSpot - Unlimited Users
Requires a STARTER or above HubSpot Plan
UNLIMITED HubSpot Users
1-to-1 WhatsApp Messaging
WhatsApp-like chat interface within HubSpot
Send and receive audio, documents, images, text and video messages
View your Messaging Statistics using the bundled Reports page
Create Active Lists based on sent & received WhatsApp messages
Log messages for future reference
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 11/27/2025
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