WhatsApp integration by Truora
Integrate WhatsApp into their HubSpot customer journey without code
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared WhatsApp integration by Truora Subscription - Advanced, Business, or Custom plans
Overview
1/5
Truora’s platform is fully connected to HubSpot allowing companies to integrate WhatsApp into their HubSpot customer journey without any additional development.
Why connect WhatsApp to your customer journey?
- 60% more user conversion than other channels.
- Intuitive and easily accessible experience for any audience.
- Increase results of marketing and sales campaigns
- Access to non-technological users from their closest and normalized channel.
- Avoid long response times for the user.
Recommended use cases for our integration
- Automate frequently asked questions from your customers and reduce operating times and costs.
- Create a personalized support/service experience.
- Recover users that dropped off from your marketing or sales funnels
- Send appointment reminders, promotions or manage secure purchase processes.
What do you need to do this integration?
You just need 2 things to start using our WhatsApp<>HubSpot integration
- A HubSpot account
- A Truora account
Try it for free by clicking on the set-up guide button. We will guide you through the process.
Don’t know where to start?
Contact us and our group of experts will help you analyze your own customer journey to define the best experience for your customers.
Features
Access to Truora's platform
- Drag and drop chatbot builder to create automated WhatsApp conversations without code. - WhatsApp API account for your business. - Metrics dashboard to segment users based on their interaction with the bot.
Start WhatsApp conversations from HubSpot
- Action in workflows that allows you to send WhatsApp notifications or start conversations based on a HubSpot condition. - Design the WhatsApp conversation in Truora and automatically send it your users from HubSpot. - Store your users answers in HubSpot and automate the following steps of the customer journey.
Create HubSpot properties based on the user responses in WhatsApp
- Group of contact properties is created in HubSpot based on your WhatsApp conversations. - Update HubSpot default properties with your WhatsApp properties. - Use the WhatsApp responses as trigger actions in your HubSpot workflows. - Default WhatsApp properties: first conversation date, last conversation date, number of conversations
Redirect users interacting with your chatbot to HubSpot conversations
- Inbox channel in HubSpot dedicated to WhatsApp conversations. - Let your agents take over the chatbot conversations when needed. - Automatically create HubSpot service tickets when a user is redirected to an agent. - Automate following actions of the customer journey in HubSpot based on the ticket status.
App Functionality
Shared Data
Conversations | ||
User responses | ||
WhatsApp Outbound |
Reviews
- Mar 30, 2023
Muy útil para captar leads desde WhatsApp
Me ha ayudado montones a aumentar hasta en 20% la eficiencia de mis equipos tanto de ventas como de servico.
Ventas y SErvicio
Valdivia-Machuca, A.
Technology - Software - 11 to 25 employees
Pricing
Advanced
$349
/month2,000 conversations/month
10 users with access to the platform
2 WhatsApp API lines
No-code chatbot builder
Metrics dashboard
Campaigns management
Integrations module
0,20 USD x additional conversation
30 USD x additional WhatsApp line
30 USD x additional user
Advanced
$349
/month2,000 conversations/month
10 users with access to the platform
2 WhatsApp API lines
No-code chatbot builder
Metrics dashboard
Campaigns management
Integrations module
0,20 USD x additional conversation
30 USD x additional WhatsApp line
30 USD x additional user
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 08/11/2025
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