Story Collaborative

A Team You Can Trust

Story Collaborative just finished building out my new HubSpot CRM and landing page for lead generation, and I couldn’t be more impressed. Their communication is outstanding—clear, consistent, and always keeping me in the loop. The turnaround time is fast, with each milestone delivered on or ahead of schedule. Most importantly, they operate with absolute integrity, giving me confidence that every decision is made in my best interest. If you’re looking for a team that combines expertise with genuine care for your success, Story Collaborative is a partner you can trust.

Story Collaborative is ESSENTIAL

HubSpot can do it all, right? Well, that's exactly the challenge. It can do too much for any one team to manage on a daily basis. It's complex, and without David Mills & Story Collaborative, we couldn't manage our CRM and marketing campaigns and reporting effectively. David is one of those rare vendors who is truly "there for us." His knowledge and helpful nature are invaluable to our Sales, BD, and Marketing teams. David instills trust and confidence, meets his commitments, and delivers.

Exceptional Sales Process Training & HubSpot Implementation

David Mills and his team have transformed our approach to customer relationships and sales automation. Their expertise in HubSpot automations has been invaluable, but what truly sets them apart is how they've helped us reshape our perspective on customer engagement. Their process is methodical and results-driven, delivering value that far exceeds the investment. The team's guidance goes beyond just technical implementation - they've helped us develop a deeper understanding of our customers' needs and how to address them effectively. The ongoing results we're seeing from implementing their strategies demonstrate the lasting impact of their work. What stands out most is their genuine commitment to our success. David and his team consistently show that they care about our growth and take the time to ensure we fully understand and can maintain the systems they help us put in place. For any organization looking to elevate their sales approach and maximize their HubSpot investment, I highly recommend working with David's team. The return on investment continues long after the initial engagement, making it a truly worthwhile partnership.

David was very helpful and moved our Hub Spot use to the next level.

David demonstrated deep expertise in leveraging the full capabilities of HubSpot to enhance our marketing and sales processes. From onboarding to advanced customizations, he guided us every step of the way with patience and clarity. What truly sets Story Colaborative apart is their personalized approach. David took the time to understand our goals and challenges, tailoring solutions that aligned perfectly with our needs. The training he provided was thorough and accessible, empowering our team to maximize HubSpot’s potential independently. Since partnering with Story Collaborative, we’ve seen measurable improvements in lead generation, customer engagement, and operational efficiency. If you're looking for a partner who not only understands HubSpot but also knows how to translate its tools into meaningful results, look no further. Highly recommend!"

Terrible Experience Start to Finish

Our experience with Story Collaborative for HubSpot integration has been deeply disappointing, marked by significant delays, communication challenges, dishonesty, and unmet expectations. Initial Engagement and Scope: Story Collaborative was provided with our API before pricing the project. Despite this, they were unable to deliver key functionalities. We removed a large part of the originally intended integration to simplify the process, yet progress remained painfully slow. Our contract began on 12/1/23, but the kickoff meeting didn’t occur until 12/7, with no meaningful follow-up until 12/27. Contacts were not imported into HubSpot until 2/24, only after we contacted HubSpot Support ourselves. We still needed to us MailChimp for mass email campaigns in Dec. and Jan. Getting time on David’s calendar was a constant issue. Meetings were rescheduled multiple times without proper communication, often omitting critical participants who needed to be included for data mapping discussions. He also failed to include the subcontractor responsible for much of the actual work in any of our meetings, leaving us in the dark about key aspects of the integration. From the beginning, we emphasized our need to have store numbers and vehicles associating with deals data. This was never done. We were promised three years of historical data. Only two months from 2023 were imported (June and August), with deal imports delayed until May 2024 and incomplete. By August 2024, David ceased work, claiming excessive time spent on the project. He left us with unresolved issues, vague instructions for revisions, and incomplete deliverables. He offered support solutions at a premium price, but refused to complete the onboarding. The subcontractor, whom David never included in our meetings, offered to fix one problem (associating automobiles with new deals) for an additional $200 but couldn’t address historical data. This lack of transparency about the subcontractor’s role and capabilities hindered progress further. We selected HubSpot and Story Collaborative expecting a premium solution tailored to our needs, but what we’ve received feels like a subpar product cobbled together with minimal regard for our priorities. In summary, Story Collaborative’s handling of our integration was frustrating and costly. The lack of communication, dishonest explanations for delays, failure to include key participants, and inability to deliver promised functionalities leave us questioning whether HubSpot, through Story Collaborative, can meet the needs they assured us they could fulfill.

Amazing Team and Knowledge

Having used it in the past, and doing all the set ourself was a "challenge" to say the least. When we decided to use HubSpot, for our new Franchise Business, we were introduced to David Mills and Chad Alexander, from Story Collaborative, as a HubSpot service provider. We took the meeting, to learn what we could and hopefully do it ourselves. during the meeting, my HubSpot Admin (who was initially trained by HubSpot) said... "pay these guys whatever they want" (I only wish she didn't say it in front of them :) ... to do everything and more the price was more than reasonable and worth it... and more importantly, they have delivered everything they promised (and more) saving us uncalculatable hours of time and money, not to mention the frustration of figuring it out... They got the system up and running (in a very short time -under 2 weeks, customized to our need with tools we didn't know were possible without costly programming, and they provided us insights into what other franchises (and other types of businesses) have done to achieve rapid growth. To say "I recommend David, Chad & Story Collaborative" is an understatement. I would say... Hire them if you want to get the maximum benefit from the program, or don't bother using HubSpot... Joe Grushkin Universal Factory Direct / Franchise Systems CEO & President

Proof of Concept

David provided invaluable assistance to our team in evaluating HubSpot as a CRM for the service side of our business. His responsiveness, helpfulness, and willingness to go above and beyond by assisting in building out a proof of concept are commendable. Additionally, his generosity in providing extra advice about the platform demonstrates a commitment to ensuring our team's success with HubSpot. Having someone like David on your side can be instrumental in making informed decisions and optimizing your use of the CRM platform.

Story Collaborative offers end-to-end support & expertise in HubSpot onboarding.

Story Collaborative offers end-to-end support as an outsourced growth team, with a focus on various industries. Their expertise in HubSpot onboarding was particularly helpful for our team, as they have been a solutions partner for 6 years and exclusively work with HubSpot. Story Collaborative provided practical and strategic insights to set up our Marketing Hub and Sales Hub so they are aligned with our goals and operations. They helped align our HubSpot setup with our specific customer type and operational processes, giving us expert reports and visibility into both marketing and sales. Their ability to migrate data and get team members working effectively in a short amount of time was impressive. They provided an effective digital presence that moved our team forward to reach our goals, and delivered a buyer journey review that aligned with our unique brand to win more customers that we love. Overall, Story Collaborative is an excellent choice for anyone looking to improve their digital presence and streamline their marketing and sales processes. Their expertise in HubSpot onboarding, as well as their focus on specific industries, makes them a valuable partner for businesses looking to grow and succeed.

Perfect Partner

We chose Story Collaborative's "white-glove" treatment and extremely happy we did. Dave and his team got to know our brand, our story and where we're going before stepping into the HubSpot portal. He took the time to learn and listen well so our HubSpot experience is completely customized to how we operate. I'd recommend their services to anyone looking for a results-oriented, data-crazy and excellent marketing agency.

Story Collaborative is GREAT!

Story Collaborative lives up to their name! Their collaborative processes helped us find the best way to present our Company's story. Our new website is visually pleasing and even more importantly, it is bringing in leads. We highly recommend them to anyone thinking of updating their web presence.