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Smith.ai

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Smith.ai

HubSpot Certified App

Smith.ai is a 24/7 virtual receptionist service for calls and web chat

Built by
Smith.ai
Installs
200+ installs
Rating

3.4(5)

Sign in to installRequires Smith.ai subscription

Requirements

HubSpot Plan
    Works with all HubSpot plans
Learn more
HubSpot Account permissions
View the required account permissions
Smith.ai Subscription
Starter Plan - 24/7 Virtual Receptionists, Starter Plan - 24/7 Live Chat, Basic Plan - 24/7 Virtual Receptionists, Basic Plan - 24/7 Live Chat, or Pro Plan - 24/7 Virtual Receptionists plans

Overview

New contacts are created from calls answered by receptionists.

1/8 - New contacts are created from calls answered by receptionists.

Calls and chats taken by Smith.ai receptionists are automatically logged

Your virtual receptionist calls and live chats sync with contacts and activities in your HubSpot CRM.

Follow-up with new leads

New leads who reach your business by phone, web chat, text, and Facebook message are turned into new contacts, ready for follow-up.

Contact your clients with confidence

Client contact info and conversation history is always up-to-date, without any data entry work.

View case studyView setup guide

Features

Turn calls into strong leads with Smith.ai and HubSpot

Turn calls into strong leads with Smith.ai and HubSpot

Convert more potential leads when Smith.ai virtual receptionists provide 24/7 call answering coverage. The receptionist qualifies leads, collects contact info, schedules appointments, creates a new contact in your HubSpot account, and logs the call summary.

Keep data up-to-date with logged calls from current clients

Keep data up-to-date with logged calls from current clients

Easily manage existing clients when Smith.ai virtual receptionists answer calls and log call summaries in your HubSpot account immediately following the call.

Get more quality leads in HubSpot with Smith.ai Live Chat

Get more quality leads in HubSpot with Smith.ai Live Chat

Smith.ai Live Chat provides 24/7 real-time responsiveness to capture and qualify leads on your website, Facebook, and text message. New contacts are automatically created in your HubSpot account and updated with the chat transcript.

App Functionality

Shared Data
Data Source
Sync Direction
In HubSpot
In HubSpot

Client

Events

Events

Guest

Events

Events

Reviews

Average rating

3.4

Based on 5 ratings

Total reviews

5

Number of reviews all-time

5
60% complete
60 %
4
0% complete
0 %
3
0% complete
0 %
2
0% complete
0 %
1
40% complete
40 %

Average rating

3.4

Based on 5 ratings

Total reviews

5

Number of reviews all-time

5
60% complete
60 %
4
0% complete
0 %
3
0% complete
0 %
2
0% complete
0 %
1
40% complete
40 %

Filter reviews:

Sort:

1/5
    23. okt. 2025

Integration breaks chat formatting and support won't fix the issue despite multiple contacts

To use the integration, all chat formatting is lost. Only the middle of the chat shows so we have to look back at the original email

What do you dislike?

I have contact SmithAI several times but they do not correct issue

  • Hawk, J.

1/5
    22. des. 2023

Waste of time and poor support

Waste of time and support offered little help or guidance. Waste of time and support offered little help or guidance.

What problem are you trying to solve?

Link leads to campaign

  • Chamaki, F.

  • Technology - Software
  • 51 to 200 employees
Reply from Martin, M., Smith.ai4. jan. 2024
We understand your frustration and will continue working with you to improve your experience with us. Concerning your review, we did want to provide clarity on the support we’ve offered you. On November 20, you emailed our support team acknowledging a great conversation we had with you, along with requesting updates to your sales script to optimize your outreach campaign. Our support team made the updates to your script and shared it with you for your review and approval. Once you approved the changes, our support team confirmed the updates were made to your account on November 21. We reached out on November 22 to reiterate that the updates were active and could be seen in your client dashboard. You emailed in response thanking us for making the updates. On November 23, you scheduled and held a call with our support team where you discussed ironing out details with your account and future outreach. On December 4, you discussed with our team via email about adding new leads to your campaign and the details needed ahead of upload. Once we received the provided information, we reviewed it internally before making additional outbound calls. On December 6, during your call with our support team, you discussed pausing any additional outreach calls in December and continuing them in January 2024. We confirmed that we’d adjust the outreach timeline to fit the needs of your business. On December 7, we emailed you about invalid numbers and duplicates in the new batch of leads you provided us. We needed accurate lead data to proceed with the January campaign. You did not respond to this message. We followed up multiple times on this before hearing back from you. We’d like to continue working with you to improve your experience with us — but it does require collaboration on your part, too. Let’s work together to make this right.

Pricing

This app requires one of the following Smith.ai subscription plans.

Starter Plan - 24/7 Virtual Receptionists

USD 285

/month

For solopreneurs or small teams, where every lead matters.

  • 30 receptionist calls included

  • Free spam & sales call blocking

  • 24/7 call answering

  • Scheduling

  • Lead screening

  • Payments

  • Call routing & prioritization

  • Outbound calls

  • Customized responses

  • AI-driven workflows

  • Bilingual receptionists

$10.50/call for any overage. No hidden charges.

Starter Plan - 24/7 Virtual Receptionists

USD 285

/month

For solopreneurs or small teams, where every lead matters.

  • 30 receptionist calls included

  • Free spam & sales call blocking

  • 24/7 call answering

  • Scheduling

  • Lead screening

  • Payments

  • Call routing & prioritization

  • Outbound calls

  • Customized responses

  • AI-driven workflows

  • Bilingual receptionists

$10.50/call for any overage. No hidden charges.

* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 03.12.2025

More info

DetailsSupportLegal
DetailsSupportLegal
Built by
Smith.ai
Installs
200+ installs
Categories
Lead Scoring and Routing
Languages this app is available in
English

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