From HubSpot Voip Hell to Nuacom Nirvana

Where should I start my nightmare journey through HubSpot's top-rated providers to Nirvana with Nuacom worldwide? First, there is no reason why HubSpot should limit the Basic accounts to 500 minutes without the ability to upgrade minutes when you can just purchase a provide through the marketplace! This tactic makes no sense! That being said, when I started this journey through the VOIP marketplace, I was blown away by the sheer cost that some of these providers wanted to charge, paired with lackluster performance. When I first started this journey and 20 providers later, I wish I had realized that the integrated dialers within HubSpot were garbage, and I was stuck with the idea that the dialer had to be integrated or the CRM experience would not be customer-centric for our support team. I noticed that all the click-to-dial solutions failed in two parts. First, the HubSpot dialer had issues, and the dialer was dependent on HubSpot. Secondly, inbound calls were not manageable, required another tab to be opened, or outright failed! Nuacom, on the other hand, is a hybrid, which has been mind-blowing! You can click a number and dial or click the call button and dial like any other solution. However, they utilize a Chrome extension to throw that call into their native dialer, which is excellent as it is NEEDED to navigate or receive inbound calls. The call quality is amazing EVERYWHERE, from 2 gigs up/down inner city connections to 3rd world rooster crowing DSL low-band internet connections! Lol, yes, it's that good! Next, the support is amazing. I was blown away by how amazing this software was; however, the company was on the older HubSpot API, which was not marking call direction in the field, only in the note! Within two weeks of bringing this issue to the team's attention, they completely upgraded the API to surpass ALL other providers in the HubSpot marketplace as it relates to VoIP providers! Every company has its pros and cons... The only con I could find with this company was that it was located out of Ireland, and its sales team was in that time zone. I emailed them stating my issues and letting them know to take my money if they fit my needs... The sales team tried to set up a demo, and I relayed back to take my money if you could meet my needs and have me up and running in 24 hours. They had me up and running in 24 hours, and the rest is history besides the API, which they upgraded for me. Lastly, the pricing is amazing: $25 for the basic and $35 for the pro account. Both work with HubSpot and include unlimited minutes stateside; if you are an early riser, then you can hit the sales team. If not, then you might be out of luck!

Accounting Purposes

Everything

Sales team located in Ireland

Forget about any other calling solution you're currently using

Had >10 phone numbers for each company and needed a way to automatically log call recordings made to any of these phone numbers. Nuacom was the only solution back then that was really providing a working solution. Calls quality is just perfect. Support is stellar for any problem one may have - quick answers, great tech people.

Having calls recordings logged automatically into HubSpot and being able to call more the 500 minutes / month HubSpot is offering.

Capability to log calls made to infinite phone numbers from even custom defined fields in HubSpot.

Really, no cons in here. They really offer best solution out there.