Omni24
AI Powered Customer Engagement Platform for Omnichannel Support
Utworzone przez - Omni24 Pte Ltd
Instaluje - <10 instalacji
Wymagania
Plan HubSpot Uprawnienia konta HubSpot - Wyświetl wymagane uprawnienia konta
Subskrypcja Omni24 - Standard, Professional, Ultimate lub Enterprise planu
Przegląd
1/7 - team inbox
Omni24 is an AI-powered Customer Engagement Platform designed to help businesses unify conversations, automate support, and create personalized experiences across every channel. It enables organizations to effortlessly manage marketing, sales, and support—with scalable workflows for delighting customers at every touchpoint.
Omni24 seamlessly integrates customer data across channels to deliver personalized, timely interactions that enhance the overall customer journey. It automates routine tasks, offers predictive insights, and enables real-time engagement, driving superior customer experience and loyalty.
Key Features:
Omnichannel Inbox: Unify all customer conversations into a single view for faster, context-aware responses across every channel.
Help Desk & Ticketing: Streamline issue resolution with automated ticket routing, prioritization, and collaborative workflows.
Knowledge Base: Empower customers with instant self-service access to accurate, up-to-date support content.
Campaign Management: Deliver personalized, behavior-driven marketing campaigns across email, chat, and social channels.
Feedback Surveys: Capture real-time customer insights to identify pain points and improve experience.
Workflow Automation: Reduce manual effort by automating repetitive tasks and triggering actions.
Cechy
Omnichannel Inbox
Consolidate all customer communications across channels for seamless team collaboration and response management. - Unify emails, chats, social media messages into a single collaborative workspace. - Enable message routing, internal notes, and workload distribution among agents.
Knowledge Base
Build a comprehensive help center that transforms customer engagement with instant answers to common issues. - Enable customers to resolve queries independently with AI-powered search and real time answers. - Free agents for complex issues while knowledge base handles routine inquiries automatically.
Campaign Management
Enable businesses to orchestrate targeted, automated customer communications across multiple channels to drive meaningful interactions at scale. - Automatically trigger personalized follow-ups and nurture sequences based on customer journey stages. - Track campaign performance with real-time metrics to optimize customer communication strategies.
Feedback Surveys
Capture real-time customer insights across all communication channels, transforming interactions into actionable data that drives continuous engagement improvement. - Track satisfaction across touchpoints to optimize service delivery and experience - Strengthen brand loyalty by demonstrating genuine commitment to customer input and improvement
Workflow Automation
Streamline repetitive tasks and processes across all customer touchpoints, enabling faster response times and more personalized interactions. - Eliminate manual tasks like ticket routing and follow-ups, letting agents focus on complex issues - Reduce operational costs by 40% while handling 3x more customer interactions efficiently
Live Chat
Drive real-time AI-powered conversations that transform website visitors into engaged customers. - Convert more prospects into customers with personalized product recommendations and real-time purchase assistance. - Increase customer satisfaction and reduce support costs through instant automated responses and seamless escalation.
Funkcjonalność aplikacji
Udostępnione dane
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Omni24 streamlines the customer data across Omni24 and HubSpot CRM so that the agents can focus their time to serve the customers without switching tools and losing any valuable information
Recenzje
Napisz pierwszą recenzję klienta
Standard
29 USD
/mies.For small teams
3 Inboxes
Knowledge Base
Customer Profile
Unlimited Conversations
Unlimited Contacts
Basic Routing
Business Hours
Omnichannel Support
Email AI
Standard
29 USD
/mies.For small teams
3 Inboxes
Knowledge Base
Customer Profile
Unlimited Conversations
Unlimited Contacts
Basic Routing
Business Hours
Omnichannel Support
Email AI
* Powyższe ceny zostały podane wyłącznie w celach informacyjnych. Nie zawierają one podatków, premii, zniżek lub innych zmiennych cenowych. Skontaktuj się z partnerem w celu uzyskania najbardziej aktualnych i poprawnych informacji o cenach. HubSpot nie ponosi żadnej odpowiedzialności za informacje cenowe, które są dostarczane przez naszych partnerów. Ostatnia aktualizacja cen: 13.10.2025
Więcej informacji
Utworzone przez - Omni24 Pte Ltd
Instaluje - <10 instalacji
Kategorie Języki, w których dostępna jest ta aplikacja Angielski
Nowości
