TheySaid
Uncover opportunities and risk early along the customer journey
Requisitos
Plano da HubSpot Permissões da conta da HubSpot - Ver permissões de conta necessárias
Assinatura TheySaid - TheySaid Free Plan ou TheySaid Professional Plan planos
Visão geral
1/4
Ask the right question to the right people at the right time and in the right place. TheySaid allows you to measure and visualize your customer's entire journey by using direct customer insights to understand how they perceive the value received from your product.
Customer engagement and retention is a team sport. With TheySaid you can share real time customer data across your entire go to market team - Product, Sales, Success, Marketing. Strengthen customer engagement by closing every single loop with your customers.
TheySaid allows you to:
- Prevent churn by detecting early risks along the customer journey
- Proactively uncover upsell and cross-sell opportunities at scale/automatically
- Boost your customer loyalty
- Use our patent pending CPV score to understand buyer intent
Realign your Go-to-Market strategy to address opportunity at every level of the business by taking the pulse of anyone: customers, prospects, portfolio companies, store visitors, investors, donors and more!
Recursos
For Account Executives - get buyer insights at the contact level
AE's can ask TheySaid's patent pending CPV questions to understand how likely your buyer is to close. TheySaid offers a free plan.
For Account Managers - proactively identify accounts need attention
AM's can take advantage of TheySaid's end to end journey based campaign to understand which accounts need attention. This allows you to proactively focus your attention to prevent churn and uncover upsell or cross sell opportunities.
Funcionalidade do aplicativo
Dados compartilhados
Contacts | ||
Pulse response | ||
Pulse Response |
Avaliações
- 7 de Mar de 2024
A set it and forget customer feedback that actually works
We leverage TheySaid across our team to get feedback from our customers about their experience, what they like, what they don't, spot potential churn risks and opportunities to grow accounts proactively. The detailed feedback is also shared back to marketing, sales and product for product feedback and potential case studies/testimonials.
To collect feedback from our customers at different milestones from closed-won to onboarding to renewal to improve our business.
One tool for customer feedback that the entire team can leverage.
Bjornaas, K.
Tecnologia - Software - 26 a 50 funcionários
- 6 de Mar de 2024
Consistent feedback better than one off surveys
I love how easy this is to use and the fact it gives us signals with more to act on than just a vanilla NPS score. I'm a big fan of CPV now as a better tool and this is easy to implement and use.
Making sure our customers are continually gaining value from our services. Keeping us informed of risks and opportunities - particularly with our ongoing clients who we don't talk to every day.
Easy and started generating useably information within the first few weeks
Looking forward to even more reporting and summary data over time
Flynn, T.
Tecnologia - Software - 11 a 25 funcionários
TheySaid Free Plan
US$ 0
Insights that drive deals
Up to 100 Active Contacts
Customer Perceived Value (CPV)
Net Promoter Score (NPS)
1 Campaign
1 Sender profile
CSV Contact Upload Only
Exec Dashboard
Unlimited Viewer Licenses
TheySaid Free Plan
US$ 0
Insights that drive deals
Up to 100 Active Contacts
Customer Perceived Value (CPV)
Net Promoter Score (NPS)
1 Campaign
1 Sender profile
CSV Contact Upload Only
Exec Dashboard
Unlimited Viewer Licenses
* O preço aqui é apenas para fins de exibição. Todos os preços não incluem impostos, incentivos, descontos ou outras variáveis de preços. Você deve entrar em contato com o parceiro para obter informações mais atualizadas e precisas. A HubSpot não se responsabiliza por essas informações de preços, que são fornecidas pelos nossos parceiros. Preços atualizados pela última vez: 27/02/2024
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