Auto Knowledge Graphs Building

Connect a HubSpot Ticket pipeline. ChatBees immediately begins an automatic scan of your historical tickets and construct a comprehensive Knowledge Graph including Knowledge Base data. The app actively monitors ticket events in real-time. As soon as a ticket is marked as closed, ChatBees automatically incorporates it into the Knowledge Graph.

Auto Ticket Categorization

Automatically classify incoming tickets for seamless routing, such as SPAM message via Form submission

Auto Reference Resolution

When a new ticket is created in HubSpot, ChatBees springs into action, automatically analyzing the ticket's content. Drawing from the comprehensive Knowledge Graphs, it swiftly generates a suggested resolution, provides support agents with a valuable reference point, offering relevant information and potential solutions at their fingertips.

Ticket Copilot

Copilot without leaving the HubSpot: - AI-driven insights from the follow-up conversations with customers - Summarize long ticket exchanges for the agents - Further analyze by asking knowledge base - Personalized Communication

Automations & Insights - Coming soon

ChatBees AI Agent automates complex issue resolution processes, including processing refunds and other common customer requests, with human agent verifying these AI-initiated actions. ChatBees is developing advanced AI-powered analytics capabilities, such as analyzing trends, resolution patterns, etc. Please share your requirements with us.