Manage Messenger Interactions from HubSpot Conversations

HubSpot’s Messenger integration enables you to create a Messenger experience on your Facebook Business page and manage those interactions from your Conversations inbox the same way you would with live chat or email. Everyone from Marketing to Sales and Service can have full context of conversations.

Create Chatbots for your Facebook Business Page

With Messenger as its own channel in the Conversations inbox, you can create a Messenger bot welcome experience on your Facebook Business page and manage all of your Messenger conversations from your Conversations inbox.

Report on Chat Volume through Messenger

You can use your reports dashboard to analyze how many conversations have taken place, how quickly your reps are responding, which rep is chatting the most, and which channel your visitors are using to get in touch with your team.

Assign Messenger Chats to Sales or Support Reps and Create Tickets

With HubSpot’s Messenger integration, you can make internal comments, route chats* (paid seats only), assign the chat to other sales or support reps, create tickets, and more. Now, everyone in your organization across Marketing, Sales, and Service can get valuable insight into customers.