God kommunikation og gode løsninger

Jeg leder et team, der håndterer ordreflow mellem kunder og leverandører, og vi havde brug for en bedre måde at holde os organiseret på. Perfect Afternoon hjalp os med at implementere HubSpot for at automatisere vigtige trin og holde alt på sporet. De lyttede nøje til, hvor vi havde problemer, og byggede tilpassede automatiseringer med kontrolpunkter, der holder vores team fokuseret på kundeservice i stedet for at jage ordrer. Selv med vores ældre brugerdefinerede hjemmesideopsætning fik de integrationen til at fungere gnidningsløst. Det, der skilte sig mest ud, var, hvordan de arbejdede side om side med os. Vi fik ikke bare udleveret et system - vi lærte det, mens vi byggede det sammen. Deres forslag, især omkring cross-marketing og ROI-sporing, tilførte reel værdi.

Top notch customer service for start up and follow through

The team went above and beyond in assisting with setting up the platform and guiding us through the necessary steps to convert from old .pdf files with information to new, customized and most importantly automated email templates that are super easy to find, edit and also schedule to be sent depending on urgency of the lead. Not only did the team take the time to investigate in-depth about our services and products, they also made an effort in learning more about Latin American culture which is our main market, the team's bilingual ability to speak both Spanish and English made us feel extra comfortable and determined in the new system. The implemented workflows for each service that our company offers has helped immensely in providing effective communications/reminder with our potential clients thus converting them into deals, the walk trough process is refined and simple which saves us time.