Overall Assessment of Implementation and Service Delivery

My overall assessment is quite positive. I believe that the implementation phase involving the Sales and Marketing departments was handled very well and met expectations. However, regarding the Customer Success (CS) department, I believe the results fell slightly short of expectations, with room for improvement in follow-up and execution. I’d like to extend a special thank you to Camila, who consistently demonstrated excellence in her contributions, professionalism, and availability throughout the entire process. I’d also like to thank Luan for his work on implementing the customizations in the proposal. As a suggestion for improvement, I believe that implementations could be conducted more efficiently and with less technical language, considering that the audience attending the meetings does not always have technical knowledge. A simpler and more objective approach would make it easier for everyone involved to understand. To Fernanda, my congratulations on your excellent facilitation of the meetings, always with organization, clarity, and professionalism. Overall, we had very productive meetings, as well as several moments of relaxation and good laughs, which made the entire journey even more enjoyable and pleasant. I wish Tropical and the entire team every success. Thank you for your commitment, dedication, and partnership throughout this period.

Training without words!

The team is dynamic, loving, patient and flexible! It has opened our minds to the many possibilities of what can be done with the platform and helped us identify problems and how to solve them. Sensational