Easily run a voice of customer feedback program, including Net Ptomoter Score, in HubSpot. Close the loop with customers based on score -- quickly respond to detractors, turn happy customers into brand advocates. Analytics in InMoment provide trends and insight that will help you retain more customers.

Use established CX metric surveys like NPS, Customer Satisfaction (CSAT) and Customer Effort Score (CES) to monitor customer sentiment and take action that drives revenue and retention. One-click to get started!

Build an army of brand promoters

Did a customer just give you an NPS of 9 or 10? Use workflows to automatically thanks these fans and ask for support. For example, ask them to write a review or provide a referral.

Boost retention

Proactively identify unhappy customers. Use workflows to automatically notify team members to reach out and resolve their issues.

Monitor and improve the customer journey

Ask the right question at key touchpoints. Analyze customer feedback in InMoment's simple, intuitive dashboards. Identify and address gaps that will boost customer happiness.

InMoment measures customer experience with proven CX metrics -- Net Promoter Score℠, Customer Satisfaction (CSAT), and Customer Effort Score (CES) -- using high-response microsurveys delivered in web or mobile apps, SMS, or via email in HubSpot.

Send a survey to any list. Or, trigger surveys at customer journey points using smart lists and workflows. Survey score, feedback comment, and response date appear as contact properties in HubSpot.