touchSMS
5c SMS for HubSpot - Send & receive from contacts, lists & workflows.
Requirements
HubSpot Plan Works with all HubSpot plans Learn more HubSpot Account permissions - View the required account permissions
touchSMS Subscription - Pre-Paid SMS plan
Overview
1/3 - touchSMS in HubSpot contacts
At touchSMS, we keep things simple.
We provide SMS connectivity at the highest level of service, deliverability, efficiency and integration.. at the lowest possible price.
AUD 5c per SMS. No Contracts. No hidden fees. Pre-paid so you only buy what you need.
touchSMS in HubSpot
- Send SMS directly to contacts
- Add SMS communication to your workflows
- Send SMS in bulk to a targeted list
- Receive SMS replies to your messages in HubSpot
- Allow contacts to "text in" not just reply to your SMS (virtual number required)
- Receive MMS (virtual number required)
- All SMS activity logged in contact as Timeline event.
Need some help building SMS into your workflow? We'll help.
Contact us for a FREE workflow consultation with one of our experts.
Why use SMS?
When it comes to keeping in touch with customers, we know SMS is better than email.
An email campaign is considered "successful" if it achieves an open rate of just 20%. That means 8 out of 10 recipients either won't read it or won't get to, because it's gone to SPAM.
SMS has a standard delivery rate of 99% - pretty hard to ignore a message sent to a device that most people spend an average of 8 hours a day looking at.
In fact, 90% of delivered messages will be READ WITHIN 3 MINUTES of their delivery.
So, if there’s something you want to say, remind, alert or promote, SMS is the best way to do it. It just is.
Features
SMS Chat with Contacts
Send personalised and targeted SMS to your HubSpot contacts directly from their profiles. Use SMS Chat to view and manage conversions with contacts in a thread.
Send SMS to Contact Lists
SMS cannot be beaten when it comes to delivery and visibility for marketing and alerts. Send SMS to contacts in your HubSpot active or static lists.
Add SMS Communication to your Workflows
Incorporate SMS into your customer journey workflows for things like onboarding, upselling, reminding and more.
Have Replies trigger a Workflow
With inbound messages captured in HubSpot, create a workflow that triggers events based on the received SMS - even from a specific word in the the message.
SMS Communication Displays in Timeline
All messages sent to and received by your HubSpot contacts are logged in their activity Timeline. You'll also have access to SMS Chat to view your SMS conversations in a thread.
App Functionality
Shared Data
Messages | ||
Messages | ||
Messages |
Reviews
- Apr 1, 2025
Great so far
Overall its working well, seamlessly allows bulk text messaging via HubSpot workflows. Only thing I would suggest is a subscription based model we are paying a regular amount each month rather than the auto top up if credits fall below a certain amount. Otherwise, super happy so far, and the support has been quick and responsive.
HubSpot workflow integration and sending from your own phone number if you wish.
No subscription so harder to forecast cost per month
McCarthy, Y.
- Feb 18, 2025
Giddins, V.
Pre-Paid SMS
$0.05
/SMS5c per SMS. No Contracts. No hidden fees.
10 FREE SMS Credits on sign up
FREE replies.
No contracts
No hidden fees
Optional Virtual Numbers for $15 per month
Receive MMS to Virtual Number
Pre-Paid SMS
$0.05
/SMS5c per SMS. No Contracts. No hidden fees.
10 FREE SMS Credits on sign up
FREE replies.
No contracts
No hidden fees
Optional Virtual Numbers for $15 per month
Receive MMS to Virtual Number
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 12/03/2025
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