CogniOps

Mission accomplished

CogniOps is a great HubSpot implementation partner. Going live on software implementations can be a risk and create anxiety for staff. We have successfully transitioned our scholarship application system and we are now looking forward to further efficiencies available through HubSpot.

Quick and Effecient

I can't speak highly enough of Michaal at CogniOps. His knowledge, experience and speed of execution let us get to market much quicker. In a rapidly moving environment, a day without HubSpot or Aircall is a day of production lost, and that's money down the drain. For us, a dollar spent with Cogniops meant 100 dollars earned online. they get things up and running QUICKLY! Thanks Michael.

Reliable, Responsive, and Results-Driven

Whenever you’re rolling out custom versions of software, there are bound to be hiccups along the way. It's just the way it is. That said, Mike and his team were outstanding. They stayed committed from start to finish and delivered exactly what we needed. The system works perfectly. Throughout the process, they were professional, quick to respond, and always willing to go the extra mile. Nothing was too hard. They also provided excellent training, always helpful, always upbeat. We couldn’t have asked for a better team. Highly recommend.

Exceeded Expectations

We’ve had an exceptional experience working with Michael at CogniOps during the rollout of our new CRM system. From the very beginning, Michael brought clarity, structure, and a deep understanding of both the technical and human elements involved in change management. He took the time to understand our unique needs, communicated clearly throughout the process, and provided thoughtful solutions at every stage. His ability to translate complex CRM functionalities into simple, actionable tools for our team made a huge difference — not just in implementation, but in our overall confidence using the system. Thanks to Michael’s support, the rollout was smooth, on time, and met with positive feedback from our whole team. We now have a system in place that works for us, not against us — and we credit much of that to his guidance and expertise. Highly recommend working with Michael and the team at CogniOps!

HubSpot onboarding help

Working with Michael from CogniOps has been a game-changer for our business. Before his support, our HubSpot setup was underused, disorganised, and honestly, a bit of a black hole. Michael helped us completely transform it into a well-structured, user-friendly system that we can now rely on daily. He set up clear, actionable reports, streamlined automation between our proposal platform and HubSpot, and provided countless valuable suggestions and recommendations to help us get the most out of the software. His deep understanding of HubSpot, paired with his strategic mindset, made the process not only seamless but incredibly impactful. We’re now using HubSpot the way it was meant to be used - and seeing the results. Highly recommend Michael to anyone looking to unlock the full potential of their CRM.

Exceptional CRM Onboarding Experience with CogniOps

We have been extremely satisfied with the CRM onboarding experience provided by CogniOps for our HubSpot integration. From the outset, the team delivered exactly what was promised...and often went above and beyond. The process was structured, with regular meetings and clear milestones. We particularly appreciated the customised training videos and resources tailored specifically to MPS workflows, which have made internal adoption much smoother. The ongoing training sessions and responsiveness of the team have been invaluable. Highly recommend CogniOps for any business looking for a professional, thoughtful, and hands on approach to CRM setup and optimisation.

HubSpot Service Hub Implementation

I had the pleasure of working with CogniOps for the implementation of our internal help desk (Service Hub), and I couldn’t be more impressed with their expertise and professionalism. From the very beginning, they took the time to understand our business needs, goals, and processes, ensuring that the CRM solution was tailored to our exact requirements. Michael was highly responsive, always available to address any questions or concerns, and demonstrated an impressive depth of knowledge throughout the entire process. The implementation was seamless and efficient, and they provided clear training and ongoing support, ensuring our team was confident and well-equipped to use the new system. What stood out the most was their commitment to our success. They didn’t just focus on getting the system up and running—they made sure we understood how to leverage its full potential to streamline operations, improve customer relationships, and ultimately drive growth. Their dedication to excellence is evident in every interaction, and we’re already seeing the positive impact on our business. If you’re looking for a reliable and knowledgeable implementation partner, I highly recommend CogniOps.

Great service and experience

Michael knows everything. So helpful. I needed to get up to speed quickly in HubSpot and he worked with me over several weeks to navigate easily on the platform on my own. During our sessions he helped me create real world campaigns and to track them week by week. In a very short time, we now use HubSpot to do most everything, from outbound lead gen, online marketing, quote creation, campaigns, invoicing. He really helped tailor our approach per our specific subscription levels and advised us when we'd know to upgrade. Michael is a great coach and he was a great investment for us.

Incredible Project With CogniOps

Very happy with the project Cogni Ops completed for us. We had many issues to be resolved from a previous team who did our migration from High Level. We had some complex needs around lead assignments and pipeline designs being in multiple countries with different teams. They understood our needs and executed flawlessly. Any complications after the fact have been addressed promptly.

Absolutely fantastic service

We are so grateful to Michael at CogniOps for all his help in onboarding our Sales and Marketing hubs. He was professional and delivered above and beyond, making the project simple and stress-free. We highly recommend his services.