sparcx

Review of Patrick Rendschmidt for implementation of HubSpot Service Hub

Working with Patrick Rendschmidt on the implementation of HubSpot Service Hub was an excellent experience. From the start, Patrick provided clear guidance and a structured approach, making the setup of the help desk smooth and efficient. Patrick quickly understood our support processes, translated them into HubSpot best practices, and tailored the configuration to our specific needs. The onboarding sessions were practical and easy to follow, ensuring our team could adopt the new system with confidence. Thanks to Patrick's expertise, we now have a well-organized help desk that gives us better visibility into tickets, faster response times, and an improved experience for our customers. Overall, it was a highly valuable collaboration that set us up for success with HubSpot.

Expert knowledge and motivating processes - an all-round successful collaboration

We would like to express our complete satisfaction with the collaboration with Patrick and his team. The work performed was outstanding in every respect, and the excellent communication - both internally and in coordination with various external service providers - deserves special mention. Openness, honesty and a consistently constructive exchange characterized the entire project and created an extremely pleasant and productive working environment. Patrick brings in-depth expert knowledge, which is reflected not only in the content of the work, but also in the efficient decision-making process. His expertise enabled important decisions to be made more quickly and on a more sound basis. He also knew how to stimulate different ways of thinking and initiate motivating processes within our team. Overall, we felt that we were well looked after and can recommend Patrick as a service provider without reservation. The collaboration was not only successful, but also very inspiring.