Floating feedback button & menu

Give your website or app a dedicated feedback button to receive issues and suggestions. Use the menu to navigate customers to the right support and feedback option. Link your chat, documentation or other mediums for a streamlined process.

Screen capture tools on the feedback form

Allow users to to draw and pin comments directly on their screens with the onsite/in-app widget. Record a video with screen sharing and audio to show flows easier. Technical context such as browser info, URL and console javascript errors are automatically attached. Advanced screen rendering options for protected sites available.

Wide variety of feedback forms

Engage users with different feedback templates or customize the design yourself. Boosts response rates by targeting the right audience at the right time and place. Gather quality insights for you to make customer-led growth decisions everyday.

Upvote feature request board

Measure the collective voice of customers with community upvotes on Usersnap Board. Share the progress of tickets and new feature development. Close the loop and celebrate their contribution. Usersnap is all about #MakeFeedbackMatter!