必要な条件
HubSpotエディション HubSpotアカウント権限 - 必要なアカウント権限を表示
アクセス権のタイプ Shared Akitaの契約内容 - プラン：Start、またはConnect、またはCustomize
概要
1/1 - Akita provide a 360-degree view of your customer base.
With Akita you can:
- Achieve a single, unified view of your customer data
- Identify your at-risk customers before they churn
- Build intentional and effective Customer Success processes
- Develop a scalable Customer Success program
- Measure the performance of your Customer Success team
- Be the driving force toward a customer-focused company culture
機能
Deliver Customer Success with Akita and HubSpot
Akita aggregates your customer data from HubSpot (+100 other tools) providing a 360-degree view of each customer. Armed with this wealth of data, your team can create powerful customer segments, build health scores, and track the progress of your customers through custom-defined lifecycle stages.
Develop a Scalable Customer Success Program
Build repeatable processes by defining tasks and targets for each step of the customer journey. Keep customers on track to success using Akita's Playbooks—triggered by user behavior (good or bad).
Drive Toward Outcomes
Track your customers' desired outcomes with Reviews. Schedule your customer's next review, define subjects to discuss, and view goals from past reviews. Add Customer Success Manager (CSM) insights with ad hoc health scoring and notes. A CSM Inbox makes it easy for you to see what's most important.
Promote Customer Obsession
Create personal or shared dashboards with statistics, charts, and customer lists for a quick overview of Accounts. Keep your entire organization in the loop with Slack notifications or our two-way CRM sync. Measure the performance of your Customer Success team with advanced admin reporting tools.
アプリ機能
共有されるデータ
Accounts | ||
Contacts | ||
Deals | ||
Tasks | ||
Tickets |
確認
- 2023年12月19日
Great Customer Success tool
We have been able to gain better insights into our customer base and hence grow it significantly.
We have used Akita to track Accounts in Segments and get notifications when an Account would join or leave a Segment, something that HubSpot does not provide by default.
Easy Setup with HubSpot Low price compared to competitors Caring live chat support
Vasilyev, A.
テクノロジー - ソフトウェア - 従業員数6人～10人
価格
Start
$160
／月Essential features for retaining and growing your customer base.
3 Users
Full API access
Single view of the customer
Unlimited Dashboards
Powerful Segments
Task management
Email support
Start
$160
／月Essential features for retaining and growing your customer base.
3 Users
Full API access
Single view of the customer
Unlimited Dashboards
Powerful Segments
Task management
Email support
* こちらの価格は参考表示価格です。どの価格にも税、インセンティブ、値引など、価格に関する変動要素は含まれていません。価格に関する正確な最新情報については、この提供元パートナーまでお問い合わせください。HubSpotは、パートナー各社が提供する価格情報について一切の責任を負わないものとします。価格の最終更新：2025/08/11
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