
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared journy.io Subscription - 2000 Contacts, 5000 Contacts, 10000 Contacts, 20 000 Contacts, or 30 000 contacts plans
Overview

1/3 - Turn aggregated data into Customer Health signals
journy.io is a SIGNAL based CSM platform enabling teams to operate in a proactive vs reactive way. It provides a 360 degree view of the customers and users indicating their health for every stage of customer journey.
It turns customer behaviour, revenue data, and lifecycle signals into automated retention playbooks, so your team can act before accounts churn. Renewals become a breeze.
Ready to go activation, retention and expansion playbooks automatically run in your CRM through a seemless bilateral integration.
Features

Turn aggregated signals into revenue actions
When SaaS users show activation expansion or risk of churn signals, journy.io automatically adds users and companies to HubSpot lists, and creates engagement tasks for account executives. These tasks contain all relevant and actionable SaaS metrics, including customer fit scores, onboarding scores, health, etc.

One-click 360 view of all your SaaS customers
Simply add journy.io reference links to user and company records in HubSpot, and allow select account executives to discover complete customer journeys, including full timeline and all possible SaaS metrics. And you can also choose to continuously sync these metrics to HubSpot, making them actionable for email and other workflows.

Send hyper-personal self-serve onboarding and engagement emails
Let journy.io automatically add and remove users to/from HubSpot static lists, based on how they behave and progress on your SaaS platform. This could trigger personalised email workflows based on most important SaaS metrics, which are also available as actionable properties in HubSpot.

Optimise Lifecycle playbooks across your workforce
Let journy.io automatically create engagement tasks, on those users and accounts that have triggered certain signals. You can set up various playbooks with different sets of tasks based on pretty much any criteria and data point. Upon your teams carrying out their tasks, and journy.io showing you which playbooks are best converting.
App Functionality
Shared Data
![]() Users | ||
![]() Accounts | ||
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Reviews
Pricing
2000 Contacts
$200
/month2000 Contacts
$200
/month* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 07/14/2026
More info
Built by - journy.io
Installs - 30+ installs
Categories Languages this app is available in English
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