Easy to integrate but slows down sales with constant errors and limitations that hinder service

It's very easy to integrate and get up and running, but it needs to evolve a lot.

Biggest advantage: Helps to integrate messages directly into the contact, use of snippets, view business companies and tickets during the conversation, AI for writing text and sending documents.

It's not possible to send audio directly from the platform, it's not possible to reply to messages by marking which part of the conversation is being sent, it gives several standard message sending errors, preventing us from talking to customers we already have a long relationship with just because sometimes they take a little longer to reply. It slows down the dynamics a lot compared to WA Business.

There is much room for improvement, especially in terms of customer feedback.

It is not well integrated and has much room for improvement compared to other applications on the market.

Fast integration

It has no response paths depending on how the customer is responding. Either AI or nothing. Any other application does it better.