Akita
Nurture, retain, and grow your customer base.
Requisitos
Plano da HubSpot Permissões da conta da HubSpot - Ver permissões de conta necessárias
Assinatura Akita - Start, Connect ou Customize planos
Visão geral
1/1 - Akita provide a 360-degree view of your customer base.
With Akita you can:
- Achieve a single, unified view of your customer data
- Identify your at-risk customers before they churn
- Build intentional and effective Customer Success processes
- Develop a scalable Customer Success program
- Measure the performance of your Customer Success team
- Be the driving force toward a customer-focused company culture
Recursos
Deliver Customer Success with Akita and HubSpot
Akita aggregates your customer data from HubSpot (+100 other tools) providing a 360-degree view of each customer. Armed with this wealth of data, your team can create powerful customer segments, build health scores, and track the progress of your customers through custom-defined lifecycle stages.
Develop a Scalable Customer Success Program
Build repeatable processes by defining tasks and targets for each step of the customer journey. Keep customers on track to success using Akita's Playbooks—triggered by user behavior (good or bad).
Drive Toward Outcomes
Track your customers' desired outcomes with Reviews. Schedule your customer's next review, define subjects to discuss, and view goals from past reviews. Add Customer Success Manager (CSM) insights with ad hoc health scoring and notes. A CSM Inbox makes it easy for you to see what's most important.
Promote Customer Obsession
Create personal or shared dashboards with statistics, charts, and customer lists for a quick overview of Accounts. Keep your entire organization in the loop with Slack notifications or our two-way CRM sync. Measure the performance of your Customer Success team with advanced admin reporting tools.
Funcionalidade do aplicativo
Dados compartilhados
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Avaliações
- 19 de Dez de 2023
Great Customer Success tool
We have been able to gain better insights into our customer base and hence grow it significantly.
We have used Akita to track Accounts in Segments and get notifications when an Account would join or leave a Segment, something that HubSpot does not provide by default.
Easy Setup with HubSpot Low price compared to competitors Caring live chat support
Vasilyev, A.
Tecnologia - Software - 6 a 10 funcionários
Start
US$ 160
/mêsEssential features for retaining and growing your customer base.
3 Users
Full API access
Single view of the customer
Unlimited Dashboards
Powerful Segments
Task management
Email support
Start
US$ 160
/mêsEssential features for retaining and growing your customer base.
3 Users
Full API access
Single view of the customer
Unlimited Dashboards
Powerful Segments
Task management
Email support
* O preço aqui é apenas para fins de exibição. Todos os preços não incluem impostos, incentivos, descontos ou outras variáveis de preços. Você deve entrar em contato com o parceiro para obter informações mais atualizadas e precisas. A HubSpot não se responsabiliza por essas informações de preços, que são fornecidas pelos nossos parceiros. Preços atualizados pela última vez: 23/06/2023
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