Sprout Social
Build and grow strong relationships on social with HubSpot and Sprout
Créé par - Sprout Social
Installation - 900+ installations
Évaluation - 1,7(3)
Exigences
Abonnement HubSpot Autorisations de compte HubSpot - Afficher les autorisations de compte requises
Abonnement à Sprout Social - Abonnements : Professional ou Advanced
Vue d'ensemble
1/5
Sprout Social’s powerful social customer care functionality now integrates with HubSpot to allow bidirectional communication on Contacts and Tickets between Sprout and HubSpot.
Connecting your Sprout and HubSpot accounts makes it possible to streamline communication between your social and customer care teams. Once connected, Sprout users will be able to:
- Create or link an existing HubSpot Contact to a social profile from Sprout
- Send updates to existing Contacts to HubSpot
- View existing Tickets associated with a linked Contact in Sprout
- Create new HubSpot Tickets from Sprout
- Edit and comment on HubSpot Tickets from Sprout
Explore the power of HubSpot & Sprout further and see the integration in action here.
Fonctionnalités
Seamless collaboration between social and customer care teams
With the Sprout Social integration, customer service representatives and social media professionals can collaborate across the two platforms—creating, viewing and editing Contacts and Tickets.
Get to real connection faster with sophisticated social customer care
Work across your team -- both in the Sprout platform and from your HubSpot account -- to collaborate and connect with your customers and prospective customers on social. Manage updates to Tickets and Contacts and communicate about resolution all from their respective platforms.
Fonctionnalité de l'application
Données partagées
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Avis
- 8 nov. 2023
SproutSocial Automation in HubSpot
We are working with a number of clients in the insurance, retail and automotive industry. They are considering Sprout Social, but there is only one problem we encounter and that is the automation of tickets into HubSpot Service Hub. Currently, it is done manually. However, would it be possible to consider an automation where tickets can be automatically created in Sprout Social and pushed to HubSpot if any negative sentiment or high-volume engagement is detected for a client? Currently, you still have to jump between Sprout and HubSpot where someone needs to create a ticket in Sprout first. I have logged this with Sprout Social and they responded with: To confirm, unfortunately, Salesforce is the only integration Sprout is currently able to fully auto-flow cases for. Pushing cases to HubSpot would continue to be manual in our platform. I'm certainly happy to put in a feature request for future platform enhancement for you, however, and will do so after this ticket closes. This will be a big win for HubSpot on the social media side.
Social media monitoring
Jacobs, P.
Services marketing - 26 à 50 employés
- 12 sept. 2021
Le suivi de l'interactivité personnelle sur LinkedIn n'apporte aucune valeur ajoutée
Pas d'impact. Le suivi personnel de l'activité LinkedIn n'est pas possible. Nous l'utiliserions principalement pour créer des flux LinkedIn uniques pour le propriétaire.
Portée mondiale du profil LinkedIn personnel
Facilité d'utilisation pour publier des articles
Pas de suivi des messages personnels sur LinkedIn
Sudmann, L.
Technologie - Logiciel - 26 à 50 employés
Professional
399 $US
/moisPowerful tools for social business
Everything in our Standard plan, plus:
Custom workflows for multiple approvers and steps
Response rate and time analysis reports
Professional
399 $US
/moisPowerful tools for social business
Everything in our Standard plan, plus:
Custom workflows for multiple approvers and steps
Response rate and time analysis reports
* Les prix mentionnés ici sont uniquement présentés à titre indicatif. Tous les prix n'incluent pas les taxes, les offres spéciales, les réductions ni les autres facteurs pouvant affecter les tarifs. Vous devez contacter le partenaire pour obtenir les tarifs les plus récents. HubSpot n'assume aucune responsabilité pour les informations de tarification fournies par ses partenaires. Dernière mise à jour des prix : 03/11/2022
Informations supplémentaires
Créé par - Sprout Social
Installation - 900+ installations
Catégories Langues dans lesquelles cette application est disponible Anglais ,Espagnol ,Français ,Italien etPortugais
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