UniTalk
Seamless integration with UniTalk for call features and more
Requirements
HubSpot Plan Works with all HubSpot plans Learn more HubSpot Account permissions - View the required account permissions
UniTalk Subscription - PERSONAL or BUSINESS plans
Overview
1/4 - you can always view communication in the contact
UniTalk is the modern business communications platform. It provides its own services in the IP telephony. This is a flexible solution that can be implemented in small and large businesses.
Integration of HubSpot with UniTalk IP telephony can significantly increase the efficiency of any business, because HubSpot is able to bring customer service and SLAs to a new level, establish effective sales and actively develop. And UniTalk is able to establish and automate communication processes with customers and provide a high-quality level of customer service.
UniTalk created a special app for HubSpot to make HubSpot even more powerful.
Features
Receiving a phone call from a new customer
After receiving a phone call, a deal, call with UTM tags, and a recording of the phone conversation are automatically created. The manager who answered the call is automatically assigned as responsible for the deal. In the “View all properties” menu, you can view more detailed information about the call received and UTM tags.
Receiving a call from an existing customer
The responsible manager receives the call, and the system adds an audio recording of the conversation to the call. If the call is received by a manager other than the responsible manager, the system records the data of the manager who received the call and adds an audio recording of the call.
If a manager misses a phone call from a new client
If a manager misses a phone call from a new client, the system records it, creates a contact and an agreement in HubSpot for a manager, who was assigned in UniTalk integration settings.
When making an outgoing call to an existing contact
When making an outgoing call to an existing contact, the system creates an audio recording of the conversation. If it's a new customer, the manager has to create an agreement with the new contact in HubSpot before making the call.
If the call was received or made by an unknown manager
If the call was received or made by an unknown manager, the system records it and assigns a manager to check the settings of UniTalk integration with HubSpot.
App Functionality
Shared Data
UniTalk Call Processing | ||
UniTalk Call Processing | ||
UniTalk Call Processing |
Reviews
- Oct 25, 2024
Not for us
We used Unitalk for one month, but the integration with HubSpot was problematic, leading to significant mix-ups with call notes. The tool lacks the flexibility we need, and many steps in our process had to be done manually. Despite multiple meetings with the support team, who deserve kudos for their efforts, we did not see any improvements in our workflow. Unfortunately, it did not meet our expectations.
Grushetska, O.
Technology - Software - 201 to 1,000 employees
PERSONAL
$0
Double the efficiency of your sales force.
Free 1 Internal SIP line
Free 1 External number service
500 min records storage of telephone conversations
PERSONAL
$0
Double the efficiency of your sales force.
Free 1 Internal SIP line
Free 1 External number service
500 min records storage of telephone conversations
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 11/26/2025
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