Textline
Secure HubSpot SMS & MMS texting for sales, support, and marketing
Built by - Textline, Inc.
Installs - 100+ installs
Rating - 4.8(6)
Requirements
HubSpot Plan Works with all HubSpot plans Learn more HubSpot Account permissions - View the required account permissions
Textline Subscription - Standard or Pro plans
Overview
1/6 - The Textline product in action.
Textline’s business texting platform helps companies communicate with contacts in a way that’s fast, convenient, efficient, and accessible from anywhere. With 98 percent open rates and 45 percent response rates, SMS can enhance communication and improve team performance.
When you connect Textline to HubSpot, you equip your marketing, sales, or support teams with text history for better conversations and top-rated SMS tools to boost productivity. Our seamless integration lets you sync contact data, log text conversations in the CRM, and send text messages using a HubSpot workflow.
Why Textline?
Take a look at some of the things that make Textline, well, Textline.
- Simple to set up. Our HubSpot-Textline integration can be set up in just a few clicks. There’s no need for advanced technological expertise.
- Text from anywhere. You can send and receive business texts from anywhere with our web application and mobile app. Access Textline from a desktop, laptop, tablet, or mobile device.
- Unrivaled customer support. Our customer support team is friendly and responsive. They’re always ready to troubleshoot issues and answer your questions.
- Top-notch security. Textline is the most secure business texting platform on the market with advanced features like encryption, admin controls, data redaction, whitelisted IPs, and more.
- Compliance guidance. Textline takes compliance seriously. We’re fully HIPPA, SOC-2, and TCPA compliant. Plus we help our customers with SMS compliance and registering their phone numbers.
- Growing feature list. Textline has the core SMS features your business needs to scale and improve communication. The current list includes bulk SMS, two-way texting, true group messaging, and HIPAA-compliant texting. But, we’re always looking for new features to add and ways to improve.
- Multi-channel messaging. Sync your Facebook Messenger and Instagram Business accounts to Textline for omnichannel messaging controlled in one location.
- API and Webhooks. While we natively integrate with many top software applications, customers can access our API and webhooks to customize their workflow and connections.
Features
Text directly in HubSpot
Textline helps businesses have one-on-one conversations with customers. With the Textline widget, you can text with customers directly from HubSpot without switching tabs. Plus as key data syncs between HubSpot and Textline, you can personalize your messages with ease.
Send SMS from HubSpot workflows
Automate text messages to send to your contacts using a HubSpot workflow. This helps your business reach contacts at the optimal time in their HubSpot journey.
View text conversation history
Always ensure you’re up-to-date on the latest text correspondence with each HubSpot contact. Text message history is logged as a contact note so your team can work smarter with enhanced visibility.
Performance tracking
Textline equips teams with metrics to track performance and identify necessary improvements. You can view metrics like time to respond, time to resolve, unsubscribe rate, reply rate, and more.
Hybrid Webchat
Give website visitors an easy way to reach you. Textline’s webchat feature allows contacts to initiate a conversation on your website and seamlessly switch it to SMS. Cut down on abandoned webchats and missed opportunities to connect.
App Functionality
Shared Data
Assigned Agent | ||
Contacts | ||
Conversation | ||
Conversations | ||
Conversations | ||
Conversations | ||
Conversations | ||
Messages | ||
Messages | ||
Messages | ||
Widget |
Reviews
4.8
6
4.8
6
- Dec 19, 2024
Perfect for our needs
Textline has been a fantastic product for our team's collaborative texting needs, and the integration with HubSpot is simple, but effective
Sensible collaborative inboxes. Simple to use.
Not really a "con" for us, but Textline isn't the cheapest service... you get what you pay for :)
Bond, R.
- Dec 19, 2024
Seamless integration
Textline integration has been seamless and very easy to access and manage.
O'Bannon, K.
Standard
$89.97
/monthMust-have SMS tools for your growing business
Includes 3 agents
Core messaging tools: Two-way, bulk, automated, scheduled texts
Unlimited contacts
Call forwarding
Shared inbox
Integrations: HubSpot, Slack, Zapier, Zendesk, and more
NPS + CSAT surveys
API access and webhooks
Chrome extension
Multi-channel messaging: Facebook, Instagram, and more
Claim, transfer, and resolve conversations
Admin and agent roles
Custom contact fields
Sensitive data redaction
HIPAA-compatibility optional
Dedicated customer success manager
Up to 10 agents
Standard
$89.97
/monthMust-have SMS tools for your growing business
Includes 3 agents
Core messaging tools: Two-way, bulk, automated, scheduled texts
Unlimited contacts
Call forwarding
Shared inbox
Integrations: HubSpot, Slack, Zapier, Zendesk, and more
NPS + CSAT surveys
API access and webhooks
Chrome extension
Multi-channel messaging: Facebook, Instagram, and more
Claim, transfer, and resolve conversations
Admin and agent roles
Custom contact fields
Sensitive data redaction
HIPAA-compatibility optional
Dedicated customer success manager
Up to 10 agents
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 12/03/2025
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