Very Hands on, Highly Professional

Boris Palacios was extremely great to work with implementing our instance of HubSpot. He was very thorough, led me through the end in mind configuration up front, and helped to make sure we had SOP docs and everything needed to be successful. Once complete, every thing looked as he said it would and our HubSpot instance works seamlessly. He was extremely personable as well and easy to work with. He's a true asset to the company and represents the Smartbug Media and HubSpot brands, respectively well.

Superior Service and Expert Skills

Romain Bellet delivered outstanding results on our HubSpot project. He took full ownership of configuring our client’s architecture, building out the custom objects, and implementing a complex workflow that needed to work reliably at scale. What stood out most was how clearly he thought through the structure before building. He asked the right questions, anticipated edge cases, and designed solutions that were both clean and practical. The custom objects and workflows he set up are logical, well-documented, and easy for our team to maintain and expand. Romain was professional, responsive, and thorough throughout the engagement. He didn’t just complete the technical work — he made sure everything aligned with how the business actually operates. The final configuration is solid, and we feel confident moving forward with it. Highly recommend Romain and SmartBug for any HubSpot architecture, custom object, or complex workflow work. Excellent experience from start to finish.