Requirements
HubSpot Plan Works with all HubSpot plans Learn more HubSpot Account permissions - View the required account permissions
Exotel Subscription - Micro plan
Overview
1/6
HubSpot Exotel CTI provides a seamless way to handle customer calls from HubSpot. Make outbound calls, take call notes, get complete call details including recordings on your HubSpot dashboard. Customers can now increase team productivity and avail a better experience.
Features
Click to Call
Place outbound calls to customers from HubSpot directly. Work on just one interface and improve your agent productivity by eliminating context-switching.
Call pop-up
All calls take place in a call pop-up that has all information related to the call including on call actions like adding call notes.
Call Details
Call Recordings, Call Duration and on call notes get automatically added to the call engagements created. More details related to the call can be added later.
User Mapping
Map Exotel to HubSpot Users and define their VNs and contact numbers simultaneously at one place.
App Functionality
Shared Data
Contacts | ||
Engagements |
Reviews
- 20. nov. 2023
No Incoming Calls Support - Do NOT chose Exotel!
Exotel is easy to set-up and integrate with HubSpot however the sales team did not clearly inform us about the fact that Exotel does not support incoming calls on HubSpot at all! Exotel presents misleading information in this integration article as well. The incoming calls details (notifications, recordings, duration, caller, etc) do not show up in HubSpot. Their support team was unresponsive and inconsistent. For every business using HubSpot CRM, please consider other cloud telephony options like Knowlarity, Call Hippo, etc.
Cloud Telephony
Easy to set-up and integrate with HubSpot
No support for incoming calls
Bansal, D.
Medical & Wellness - 51 to 200 employees
Pricing
Micro
USD 25
/month3 Months validity
₹ 3,000 Rental
₹ 2,555 Credits
1 Exophone
2 Agents
Unlimited Channels
Multilevel IVR
Micro
USD 25
/month3 Months validity
₹ 3,000 Rental
₹ 2,555 Credits
1 Exophone
2 Agents
Unlimited Channels
Multilevel IVR
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 03.12.2025
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