Weighted Distribution

Go beyond basic round-robin distribution. Set custom rules that control how many leads and tickets are assigned to each rep within a team.

Capacity-based Distribution

Enable your reps to focus on closing what's in their pipeline. Use up-to-the-minute data to automatically assign leads and tickets to reps with more capacity.

Distribution Schedules

Easily remove a rep from rotation when they are out of the office — then instantly add them back in — without touching a workflow.

Hourly Availability

Orchestrate a growing, hybrid sales and support team. Set available working hours at the individual rep level to ensure no customer falls through the cracks.

Team Segmentation

Organize your reps into teams based on your org structure, and easily create separate automation for sales and support teams. Set team-level rules, schedules and distribution criteria.