Working from home no longer means bad call quality

Remote work was hurting our customer experience because of inconsistent call quality and background noise. Customers complained and it made our team look less professional than we are. KrispCall solved both problems — better quality and no more background noise complaints.

The noise cancellation in KrispCall filters out background noise automatically. I work from home and my environment isn't always quiet — kids, traffic, neighbours. Before, customers could hear everything and it didn't sound professional. With KrispCall, my calls sound clean and clear regardless of what's happening around me. The call quality itself is also solid. Very rarely do I get dropped calls or choppy audio, which was a regular issue with our previous provider.

Some features our previous tool had around call queue management are not quite as developed in KrispCall yet.

Straightforward pricing and no unexpected costs

We were using another provider that advertised a low starting price, but extra fees kept appearing for integrations, storage, and additional users. KrispCall gave us a much clearer pricing structure, making it easier to budget and understand exactly what we were paying for each month.

One of the main reasons I chose KrispCall was the transparent pricing. The HubSpot integration was included in the plan instead of being treated as an expensive add-on. Everything was clearly explained before I signed up, and my billing matched exactly what I expected. As a small business, it's important to know what you're paying for, and KrispCall includes the features we need—call logging, SMS, voicemail, and contact syncing—without forcing us onto a premium plan.

Call charges are based on usage, which is fairly standard for cloud phone systems. It's not a problem, but teams with high call volumes should estimate their monthly calling costs in advance to avoid surprises.