Twilio SMS by Octopods

Receive and reply to Twilio SMS messages right from your HubSpot Help Desk and Inbox.

Twilio SMS by Octopods Integration Overview

Twilio SMS by Octopods lets you connect as many Twilio phone numbers to your HubSpot Help Desk or Inbox.


This integration leverages the HubSpot CRM to:

  • Sync all conversations from your Twilio SMS phone numbers

  • Track your Twilio SMS conversations and inquiries.

  • Engage and reply to your SMS customers right from your HubSpot Help Desk or Inbox.

  • Automatically sync or create Twilio contacts with HubSpot contacts using phone numbers.

Integration features

Twilio SMS Channel for HubSpot Inbox

Connect your Twilio phone numbers to your desired HubSpot Inbox using the Octopods integration.

Requires Sales Hub Professional plan or higher
Twilio SMS Channel for HubSpot Inbox
Receive & Reply to Twiio SMS messages from your HubSpot Inbox

Receive your Twilio SMS messages, and reply back to those Twilio conversations with text, media, and more - all from your HubSpot Inbox.

Requires Sales Hub Professional plan or higher
Receive & Reply to Twiio SMS messages from your HubSpot Inbox
Automatic Contact Matching & Creation

Our integration automatically assigns incoming Twilio messages to existing contacts in your HubSpot inbox, or creates new ones if they don’t already exist, based on the incoming phone number.

Requires Free Tools & CRM plan or higher
Automatic Contact Matching & Creation
No Sign In Required

Just as you install the integration into your HubSpot, Octopods will create an account for you with the same email you're signed in with HubSpot.

Requires Free Tools & CRM plan or higher
No Sign In Required

Shared data

Conversations

Conversations

Messages

Conversations

Media

CMS Files

Contacts

Contacts

Users

Users

More information about shared data

At Octopods, we privately handle user data with care and caution. Please feel free to read our terms of service, privacy policy, and more related to data processing from here: https://docs.octopods.io/en/collections/1592987-terms-of-service-privacy-policy-gdpr-data-processing

Twilio SMS by Octopods integrates with these HubSpot features

CRM

CallingContact activityContact managementConversational botsConversations inbox

Service

Workflows

Other tools Twilio SMS by Octopods integrates with

Helpdesk Software, Octopods, and Twilio

Details

Provider
Octopods
Total installs
10+ installs
Categories
Languages this app is available in
English

Requirements

HubSpot Subscription
HubSpot Account Permissions
View required account permissions
Octopods Subscription
Octopods Omnichannel plan

Octopods Support

Customer support languages
Arabic, English, and Russian

Legal Stuff

You understand that when using this integration, it's up to you to comply with applicable laws and regulations, as well as the HubSpot AUP and Terms. Please review this developer's documentation for more information.

Please refer to the developer's Privacy Policy and Terms for more information.
Other privacy information

Twilio SMS by Octopods Pricing

This integration requires one of the following Twilio SMS by Octopods software subscription plans.

Octopods Omnichannel

$49/month for your first channel & $39/month for every additional channel

7 day free trial

$49

/mo
  • Send and receive messages with Twilio
  • Unlimited HubSpot Accounts
  • Unlimited messages (Subject to fair use policy)
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 08/16/2025

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