Twilio SMS
Leading
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared Twilio SMS Subscription - Octopods Omnichannel plan
Overview
1/2 - Send & receive Twilio SMS messages right at your HubSpot HelpDesk or Inbox
Twilio SMS by Octopods lets you connect as many Twilio phone numbers to your HubSpot Help Desk or Inbox.
This integration leverages the HubSpot CRM to:
Sync all conversations from your Twilio SMS phone numbers
Track your Twilio SMS conversations and inquiries.
Engage and reply to your SMS customers right from your HubSpot Help Desk or Inbox.
Automatically sync or create Twilio contacts with HubSpot contacts using phone numbers.
Features
Twilio SMS Channel for HubSpot Inbox
Connect your Twilio phone numbers to your desired HubSpot Inbox using the Octopods integration.
Receive & Reply to Twiio SMS messages from your HubSpot Inbox
Receive your Twilio SMS messages, and reply back to those Twilio conversations with text, media, and more - all from your HubSpot Inbox.
Automatic Contact Matching & Creation
Our integration automatically assigns incoming Twilio messages to existing contacts in your HubSpot inbox, or creates new ones if they don’t already exist, based on the incoming phone number as well as enriching contacts using the channel's context.
No Sign In Required
Just as you install the integration into your HubSpot, Octopods will create an account for you with the same email you're signed in with HubSpot.
Proactive SMS Messages from HubSpot
Use the Octopods App Card to send Proactive SMS messages to your HubSpot Contacts throughout your CRM.
Sync HubSpot Deals & Companies with Twilio Conversations
Octopods automatically includes your Twilio conversations under the contact's deals & companies.
App Functionality
Conversations | ||
Messages | ||
Media | ||
Contacts | ||
Users | ||
Conversation | ||
Conversation | ||
Conversation |
Reviews
4.1
9
4.1
9
- Oct 22, 2026
SMS Integration
We've solved our SMS integration with HubSpot thanks to this connector.
We now managed WhatsApp and SMS in the same inbox saving us time and enabling quick answers to our clients regardless the channel. All within HubSpot.
No cons at the moment!
Bahia, A.
- Oct 19, 2026
Works very smoothly
Been using this integration for a year an never had any issue with it. Their support team is very helpful
Easy to setup. Not lag in message delivery
none
Solá, P.
Pricing
Octopods Omnichannel
$49
/month$49/month for your first channel & $39/month for every additional channel
Send and receive messages with Twilio
Unlimited HubSpot Accounts
Unlimited messages (Subject to fair use policy)
Octopods Omnichannel
$49
/month$49/month for your first channel & $39/month for every additional channel
Send and receive messages with Twilio
Unlimited HubSpot Accounts
Unlimited messages (Subject to fair use policy)
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 10/01/2026
Getting attention today
Outreach Master
AI phone calls, LinkedIn outreach, and an AI Inbox for HubSpot
BHN Rewards (formerly Rybbon)
Boost engagement, accelerate sales, and delight customers with rewards
