Focus Contact Center Connector
Boost sales, improve customers services, more efficient processes
Built by - Focus Telecom Polska
Installs - 30+ installs
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared Focus Contact Center Connector Subscription - Standard plan
Overview
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Boost Customer Service Efficiency with Focus Contact Center and HubSpot Integration
Thanks to integration the user will have access to all information from a given contact. Each call will be reported on the contact, in Focus Contact Cente reports and in mini CRM, thanks to which it will be easy to find details of the call, i.e. date, time, duration, call recording, name and surname, e-mail address or call status and more.
· Streamline the work of agents by using the features of WebPhone and CRM system.
· Increase the efficiency of agents' work and reduce the time it takes to serve customers with access to all the necessary information about the contact.
· Simplify communication with customers with the ability to make calls from an integrated system.
· Improve the quality of customer service with an integration that enables calls and provides access to the information you need.
Get started today and revolutionize your customer service!
Features
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Click to call
The user can call the chosen contact by clicking on the "call" button. WebPhone will automatically dial the indicated number.
Displaying the contact card in HubSpot
After clicking on the HubSpot logo previewed in WebPhone, the magic link will redirect the user to the contact card in HubSpot, where all the contact data and contact history is displayed.
Contact identification
WebPhone is identifing the incoming calls based on phone number. If the phone number is identified in HubSpot, its details will be displayed in WebPhone. If there are more contacts connected with a given phone number, the user can choose the proper one.
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Inbound and outbound calls registration
Both inbound and outbound calls made via WebPhone are saved in HubSpot and displayed in "Activities" tab.
App Functionality
Shared Data
Calls | ||
Records |
Reviews
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Pricing
Standard
Standard plan
All of our standard features
Standard
Standard plan
All of our standard features
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 08/11/2025
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