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Sprout Social

Sprout Social-icon
App

Sprout Social

Build and grow strong relationships on social with HubSpot and Sprout

Gemaakt door
Sprout Social
Installaties
900+ installaties
Beoordeling

1,7(3)

Meld je aan om te installerenVereist Sprout Social-abonnement

Vereisten

HubSpot-abonnement
HubSpot-accountmachtigingen
Bekijk de vereiste accountmachtigingen
Sprout Social-abonnement
Professional of Advanced plannen

Overzicht

Sprout Social’s powerful social customer care functionality now integrates with HubSpot to allow bidirectional communication on Contacts and Tickets between Sprout and HubSpot.

Connecting your Sprout and HubSpot accounts makes it possible to streamline communication between your social and customer care teams. Once connected, Sprout users will be able to:

  • Create or link an existing HubSpot Contact to a social profile from Sprout
  • Send updates to existing Contacts to HubSpot
  • View existing Tickets associated with a linked Contact in Sprout
  • Create new HubSpot Tickets from Sprout
  • Edit and comment on HubSpot Tickets from Sprout

Explore the power of HubSpot & Sprout further and see the integration in action here.

Functies

Seamless collaboration between social and customer care teams

With the Sprout Social integration, customer service representatives and social media professionals can collaborate across the two platforms—creating, viewing and editing Contacts and Tickets.

Get to real connection faster with sophisticated social customer care

Work across your team -- both in the Sprout platform and from your HubSpot account -- to collaborate and connect with your customers and prospective customers on social. Manage updates to Tickets and Contacts and communicate about resolution all from their respective platforms.

App-functionaliteit

Gedeelde gegevens
Gegevensbron
Richting van synchronisatie
In HubSpot
In HubSpot

Comments

Tickets

Tickets

Contact

Contactpersonen

Contactpersonen

Tickets

Tickets

Tickets

URL

Contactpersonen

Contactpersonen

Reviews

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2/5
    8 nov. 2023

SproutSocial Automation in HubSpot

We are working with a number of clients in the insurance, retail and automotive industry. They are considering Sprout Social, but there is only one problem we encounter and that is the automation of tickets into HubSpot Service Hub. Currently, it is done manually. However, would it be possible to consider an automation where tickets can be automatically created in Sprout Social and pushed to HubSpot if any negative sentiment or high-volume engagement is detected for a client? Currently, you still have to jump between Sprout and HubSpot where someone needs to create a ticket in Sprout first. I have logged this with Sprout Social and they responded with: To confirm, unfortunately, Salesforce is the only integration Sprout is currently able to fully auto-flow cases for. Pushing cases to HubSpot would continue to be manual in our platform. I'm certainly happy to put in a feature request for future platform enhancement for you, however, and will do so after this ticket closes. This will be a big win for HubSpot on the social media side.

Welk probleem probeer je op te lossen?

Social media monitoring

  • Jacobs, P.

  • Marketing
  • 26 tot 50 werknemers

2/5
    12 sep. 2021

Geen echte waarde door persoonlijke LinkedIn interactiviteit te traceren

Geen impact. Persoonlijke tracking van LinkedIn activiteit niet mogelijk. Het zou ons belangrijkste gebruik zijn om enkele LinkedIn streams van de eigenaar op te bouwen.

Welk probleem probeer je op te lossen?

Wereldwijd bereik van persoonlijk LinkedIn profiel

Wat vind je goed?

Gebruiksgemak bij het publiceren van berichten

Wat vind je niet goed?

Geen tracking van persoonlijke LinkedIn posts

  • Sudmann, L.

  • Technologie - software
  • 26 tot 50 werknemers
Vertaald from English. Bekijkoriginal tekst

Deze app vereist een van de volgende Sprout Social-abonnementen.

Professional

US$ 399

/maand

Powerful tools for social business

  • Everything in our Standard plan, plus:

  • Custom workflows for multiple approvers and steps

  • Response rate and time analysis reports

Professional

US$ 399

/maand

Powerful tools for social business

  • Everything in our Standard plan, plus:

  • Custom workflows for multiple approvers and steps

  • Response rate and time analysis reports

* De hier vermelde prijzen dienen alleen ter illustratie. Alle prijzen zijn exclusief belasting, bonussen, kortingen of andere prijsvariabelen. Neem contact op met de partner voor de meest recente en correcte prijsinformatie. HubSpot erkent geen verantwoordelijkheid voor deze prijsinformatie, die wordt verstrekt door onze partners. Prijzen laatst bijgewerkt: 03-11-2022

Meer info

Gemaakt door
Sprout Social
Installaties
900+ installaties
Categorieën
Talen waarin deze app beschikbaar is
Engels, Frans, Italiaans, Portugees en Spaans

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