elcap

Customer Portal - integrated with HubSpot - Self-Service Tickets

Super fast, and friendly service. The El Cap team obviously have lots of experience and were able to provide constructive advice to turn our brief into something which customers would engage with and find valuable. This was a breath of fresh air, as it fealt like proper consultancy, where I business processes were understood and the new portal tool transformed the sales and support process rather than adding more complexity or un-needed work. Would definitely recommend El Cap.

Accelerated average sales cycle by 40 days

As a SaaS company providing tools which completely transform an organisation's processes, procedures and culture, our sales journey is often long and requires buy in from lots of stakeholders. Our inbound marketing was generating a huge pipeline but prospective new business opportunities were loosing momentum after the initial demonstration once a larger group of people were involved in the decision making process. We needed a tool which would make it easier for customers to buy from us. We briefed Elcap to build us a HubSpot-integrated sales enablement tool. Elcap was a natural choice as we had worked with them on lots of other HubSpot projects and they had always delivered. The portal delivered was outstanding. It delighted our new business customers (so the sales team loved it too) and it had a tangible impact on our bottom line. The interactive pricing calculator makes it easy to upsell services, the document area makes it easy for the marketing team to run account based campaigns, and the HubSpot integration is completely seamless so we can see all the analytics. I found the best thing about Elcap is that they work in partnership with you. The team will help you to refine your brief, they will bring commercially-focused creativity, and they really do act like an extension of your own team. Thanks so much to all the team.