Genesys Cloud Connector by Softphone
Built by - Softphone
Installs - 10+ installs
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared Genesys Cloud Connector by Softphone Subscription - Contact us plan
Overview
1/7
Elevate your workflow with the Genesys Cloud Connector by Softphone—the bridge that unites HubSpot and Genesys Cloud for total operational synergy.
This robust, flexible, and easy-to-deploy solution embeds high-performance Genesys Cloud features directly within your HubSpot workspace. The result? A fluid interface for your agents and a frictionless journey for your customers.
Features
Screen-pop on inbound interactions
Upon a voice or digital interaction arrival or answer, the connector instantly identifies the contact and customer intent. It automatically triggers a pre-filled HubSpot form, providing agents with a complete, context-rich workspace from the first second.
Click to dial
To enhance productivity, the connector provides a click-to-dial feature, which allows agents to dial directly from HubSpot fields, in addition to the direct dialing from the Genesys Cloud widget.
Interaction data sync
To keep your data in perfect harmony, the connector automatically synchronizes notes, wrap-up codes and other information between Genesys Cloud and HubSpot.
App Functionality
Shared Data
Contacts | ||
Contact Properties | ||
Deals | ||
Contact Lists | ||
Companies | ||
Users | ||
Owners | ||
Company Properties | ||
Custom Objects | ||
Deal Properties | ||
Leads |
Reviews
Pricing
Contact us
Contact us
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 04/02/2026
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