Intercom
Data Sync - Sync Intercom and HubSpot data
Requirements
HubSpot Plan HubSpot Account permissions No permissions required Intercom Subscription - Review Intercom's Pricing Page plan
Overview
1/2
Sync Intercom users, leads and companies without manual data entry or messy, time-consuming imports.
Here’s what you get with Data Sync by HubSpot:
- Two-way sync: Data is shared between Intercom and HubSpot in real time
- Default field mappings: Set-up is quick with out-of-the-box field mappings already created for you
- Historical syncing: Your existing data will sync right away, and updates will sync as they happen
Features
Sync Intercom and HubSpot data
Make manual data entry a thing of the past by syncing users, leads and companies between HubSpot and Intercom. When records are created or updated in either app, that information will be automatically shared with the other one.
Sync only the data you want
You’re in control of your data. You can set up a one- or two-way sync, which means you can either sync data from only one app to the other or back-and-forth between both apps. You can also add a filter for any Intercom field (like your custom fields or tags) or HubSpot list to sync exactly what you want—and nothing you don’t.
Custom field mappings
Custom field mappings are available with Data Hub Starter or Professional plans. Custom mappings add the flexibility to create your own mappings or make changes to your default ones.
Default field mappings
Field mappings connect matching information in each app—and we’ve already created them for you. Our out-of-the-box default field mappings make set-up quick and keep your data clean and organized. Plus, there are no surprises: You can see exactly which fields come already mapped in the “Shared data” section below.
App Functionality
Shared Data
Each object has field mappings that connect matching information from each app. Default mappings are listed below. If you want to change these default mappings or create your own, custom field mappings are available with Data Hub Starter and up.
The following will not sync: Tickets. To sync Tickets, check out the integration supported by Intercom here.
Companies | ||
Leads | ||
Users |
Reviews
2.5
19
2.5
19
- Nov 7, 2025
Great tools individually but severely limited integration hampers post-sale customer management
Individually they are two great tools, however, their integration capabilities are so very limited when it comes to the post-sale lifecycle.
Fairly easy to connect.
For existing customers, the integration is not helpful. It brings conversations on user-level, but it isn't possible to integrate to show conversations on account level as well.
Brockmann, A.
- Oct 22, 2025
Syncing nightmare - hours-long database re-syncs for every small change makes it inconvenient
There's room for improvement, especially when it comes to syncing data and ho wlong it takes.
sync works betwwen both platforms, even though there are differences between how it handles information.
every time a new property needs to be synced, it forces to re-sync the whole database, which takes several hours and causes inconvenience.
Jurkienė, E.
Pricing
Review Intercom's Pricing Page
$0
Use the 'See all pricing options' link on the righthand side
Make sure to confirm the HubSpot subscription and the Intercom subscription needed to install this integration
Note: "Free" is referring to the cost of the integration, not the app subscriptions
Review Intercom's Pricing Page
$0
Use the 'See all pricing options' link on the righthand side
Make sure to confirm the HubSpot subscription and the Intercom subscription needed to install this integration
Note: "Free" is referring to the cost of the integration, not the app subscriptions
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 12/03/2025
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