ScreenReply
Built by - OneButton Software LLC
Installs - <10 installs
Requirements
HubSpot Plan HubSpot Account permissions - View the required account permissions
Access Type Shared ScreenReply Subscription - Team or Business plans
Overview
1/6 - 3-step workflow: request screen recording in HubSpot CRM, get custom link, and auto-sync video to the timeline
ScreenReply eliminates endless back-and-forth in your sales conversations, onboarding flows, and support tickets. Request and capture visual context to close deals faster or resolve complex questions without ever leaving HubSpot.
Instead of asking prospects or customers to write long explanations or jump on another sync call, simply insert a ScreenReply link into your email. They can record their screen directly in their browser - no downloads or extensions required.
Core capabilities:
Native HubSpot Integration: Generate unique screen recording links instantly right from your Contact, Deal, Company or Ticket records using our custom CRM card.
Automatic Timeline Sync: The moment a user finishes their recording, the video link is automatically logged as an App Event directly in their HubSpot timeline. No manual data entry required.
AI-Powered Summaries: Skip long video playbacks. Our AI automatically generates a concise text summary and extracts key moments with clickable timestamps to help get context instantly.
Fully White-Labeled: Build trust with your audience. Customize the user-facing recording page with your own custom domain, company logo, and primary brand colors.
Complete Data Control: Store recordings your way. Use our reliable built-in hosting or connect your own S3-compatible storage like AWS, Google Cloud, DigitalOcean etc. to meet your security and compliance needs.
Centralized Dashboard & API: Manage everything in one place. View all recordings, categorize them using custom tags, and use our powerful REST API to push video data into your other CRM, project management, or issue tracking systems to build custom automated workflows.
Features
Resolve Tickets with video context
Eliminate back-and-forth on support requests. Ask customers to record their screen directly from a Ticket record. The completed video automatically syncs to the ticket's timeline, helping support agents understand and solve complex issues faster
Accelerate Deals with screen sharing
Streamline your sales and onboarding process. Request screen recordings during trials or setups directly from a Deal record. The resulting video is logged to the deal's timeline, helping sales reps answer questions without switching tabs
Manage accounts via Company records
Perfect for B2B account management. Initiate screen recording requests right from a Company record. Completed videos are automatically synced to the company timeline, ensuring all account managers have access to the same visual context
Request recordings from Contacts
Generate unique screen recording links directly from any Contact record using the ScreenReply CRM card. Once the customer finishes recording, the video link is automatically logged in their timeline, providing instant visual context for your team
App Functionality
Shared Data
Screen Recording | ||
Contact Info | ||
Deal Info | ||
Company Info | ||
Ticket Info |
ScreenReply operates with a privacy-first approach. We do not mass-export, sync, or store your HubSpot CRM data.
When a HubSpot user requests a screen recording via the CRM card, ScreenReply only reads the minimal necessary context (the current Object ID and Type) to know where the request originated. Once the end-user finishes recording their screen on our platform, our application uses the HubSpot Timeline API to push a custom App Event containing the secure video URL directly back to the specific record (Contact or Ticket) where the request was made. No PII from HubSpot is stored in ScreenReply databases
Reviews
Pricing
Team
$29
/monthCore recording essentials
REST API access for custom integrations
Custom branding (logo, colors, custom names)
Flexible hosting: 60-day retention & 15-min limit per video or connect your own S3
AI-powered summaries with timecodes
Unlimited recordings
Unlimited users inside your workspace
Team
$29
/monthCore recording essentials
REST API access for custom integrations
Custom branding (logo, colors, custom names)
Flexible hosting: 60-day retention & 15-min limit per video or connect your own S3
AI-powered summaries with timecodes
Unlimited recordings
Unlimited users inside your workspace
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 06/23/2026
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Request instant screen recordings in one click. ScreenReply is a seamless platform that makes requesting screen recordings effortless for both your team and your customers. By sending a unique link, users can record their screen directly in their browser without downloading any software or extensions. Every recording integrates smoothly into your existing workflows and includes AI-generated insights to help you get visual context in seconds.
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