Thena Plugin for Slack
Acquire, grow, and service customers in Slack
Requirements
HubSpot Plan Works with all HubSpot plans Learn more HubSpot Account permissions - View the required account permissions
Thena Plugin for Slack Subscription - Connect Slack to HubSpot plan
Overview
1/4
HubSpot-Slack integration by Thena allows you to connect both applications and synchronize conversations between these platforms. As the integration is bi-directional, neither your customer support agents nor your customers need to switch platforms, ultimately reducing resolution times.
Features
Detect requests in Slack
Requiring your agents to join multiple Slack channels can set you up for failure, resulting in significant confusion and a decline in customer service standards - use Thena to easily create tickets from within Slack on HubSpot
Convert requests to HubSpot tickets
One of the key benefits of Thena’s HubSpot integration is that it allows for seamless conversational ticketing. Your customer asks a question in Slack, Thena converts it into a HubSpot ticket, and your support team takes it from there. Your clients stay on Slack while your support agents are on HubSpot. It's a win-win.
App Functionality
Shared Data
Accounts | ||
Slack Users | ||
Tickets |
Reviews
- Jan 12, 2024
An app with a lot of potential, but completely lacking in anything useful at this time
We first found Thena when looking for a way to get Slack conversations into Intercom, our previous support solution. It worked flawlessly for that purpose. When moving to HubSpot, it's become unusable, because there's no two-way sync between conversations, like there was with the Intercom integration.
We want to get customer conversations from Slack into HubSpot so that our Support Team, who work strictly out of HubSpot, can support our clients.
Simple to use, fantastic support.
Does not provide anything very useful for integrating Slack to HubSpot (and back again).
Baker, T.
Technology - Software - 51 to 200 employees
Pricing
Connect Slack to HubSpot
$1
/monthAn easy way to connect Slack to HubSpot
Detect requests in Slack
Convert requests to HubSpot tickets
Use the link on the right hand side to request pricing.
Note: $1.00 is a placeholder value only
Connect Slack to HubSpot
$1
/monthAn easy way to connect Slack to HubSpot
Detect requests in Slack
Convert requests to HubSpot tickets
Use the link on the right hand side to request pricing.
Note: $1.00 is a placeholder value only
* The pricing here is for display purposes only. All prices do not include taxes, incentives, discounts, or other pricing variables. You should contact the partner for the most up to date and correct pricing information. HubSpot does not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 02/15/2023
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