Outstanding support. Goes above and beyond.

This wasn't a straightforward setup. We were merging two separate businesses with completely different legacy CRM and marketing systems into a single HubSpot platform. The complexity was significant, with a lot of moving parts and multiple stakeholders. From day one, Lucy brought structure and clarity. She got us organised, kept us on track through multiple challenges, and held us accountable when we needed it. Lucy's knowledge is exceptional, but what really sets her apart is that she thinks ahead and translates complexity into workflows that are genuinely practical and add value. On top of that, she's been brilliant to work with: patient, proactive, calm under pressure and always solution-focused even when things got complicated with shifting priorities. She consistently goes above and beyond. We're heading into go-live feeling well-prepared, and that's entirely down to Lucy's work. I recommend her most highly.

Fantastic CRM implementation support

Our experience with Nexa Cognition has been excellent from start to finish. The support, knowledge and guidance throughout our CRM implementation have made a massive difference to our business, and the whole process felt far more manageable than we expected. Lucy has been a huge part of that experience. She’s incredibly knowledgeable, approachable and always quick to help whenever we’ve needed support. No matter what questions came up, she always had a solution or practical recommendation ready, and her ability to turn ideas into efficient workflows has saved our team a huge amount of time. What really stood out was how smooth and organised everything felt throughout the project. The training was clear, the communication was excellent, and ongoing support has continued well beyond the initial setup. Any small issues or changes have been handled quickly and professionally, which gave us complete confidence during the transition.