Novocy

HubSpot Revamp: Good People, Expert Knowledge

Novocy have led our HubSpot rework and supported on integrations with PandaDoc and Business Central, and the quality of delivery has been spot on. We worked closely with Sam throughout and the experience has been consistently strong. Sam has an unusually deep understanding of HubSpot, and a very clear instinct for how systems should be designed to actually work in practice. He’s sharp on detail, strong on best practice, and able to translate real-world requirements into clean, usable solutions without over engineering. Even when we throw last-minute changes or complete pivots into the mix, he stays calm and always solutions-focused. Communication is straightforward, very collaborative and refreshingly human, which makes complex work feel far less painful than it usually is. If you want someone who genuinely knows HubSpot inside out and is easy, occasionally even enjoyable, to work with while doing it properly, Novocy are an easy recommendation.

HubSpot Revamp

We have had a terrific experience working with the Novocy team, tasked with refreshing our system and set up to be better aligned to our operating model and scaling business.

Great Service

Enjoyed working with Morgan, who understood key business requirements and clearly explained how HubSpot can be used to support our sales operations. Professional throughout the workshop sessions and offered clear solutions. Would use for future projects.

Exceptional HubSpot CRM Implementation and Ongoing Support

We engaged Novocy in August 2025 to support the implementation of HubSpot across our Sales, Customer Service and Marketing hubs. This was our first CRM system, so choosing the right partner was critical. From the outset, Huw and the team demonstrated a strong understanding of HubSpot and the practical realities of implementing a CRM within a growing organisation. Their approach was structured, pragmatic and focused on adoption and outcomes, not just configuration. A particular mention must go to Jack, who has been pivotal in getting us fully up and running, supported closely by Cara. Together, they led the hands-on setup, delivered training across the business, and ensured our teams understood not just how to use HubSpot, but how to get real value from it day to day. Their ability to translate complex functionality into clear, usable workflows made a significant difference to adoption. They also handled the integration of our Magento website into HubSpot, which can be complex, and made the entire process feel straightforward and well controlled. The integration now supports our sales, marketing and customer service activity in a way that is both reliable and scalable. Novocy have remained actively engaged throughout, responsive when needed, and genuinely invested in the success of the implementation. As a result, we now have a CRM that is fully embedded across the business and supports how we actually operate. I would have no hesitation in recommending Novocy to any organisation looking to implement HubSpot.

Great Experience

Have worked with Novocy on multiple projects and have always found them to be flexible and resourceful at fulfilling our aim. They provide helpful insight and clear knowledge across a variety of integrations and crm functions and have been an asset to us as we look to build on systems and develop further.

Novocy 5*

Working with Novocy has been a great experience from day one. They handled our CRM implementation end-to-end with real professionalism and took the time to develop a deep understanding of our complex setup. Whenever we needed help - whether it was upskilling, ad-hoc questions, or unexpected issues - they were always there with support. The result is a system that fits our business and we're genuinely pleased with the outcome, as well as excited to continue building our partnership with them.

Fantastic support every step of the way

Attentive, supportive, knowledgeable, problem solvers, reporting legends. What else do you need! Oh and they have a great team too! :) Highly recommend.

A team you can rely on

We're currently in the thick of the HubSpot integration, and I'm thrilled with the service we've received so far. Both Jack and Huw have been with us, as part of the team, every step of the way and have made the onboarding process simple and easy to manage. A move to another platform is always fraught with issues and thus far, the team has learnt all about us and how we operate, building something bespoke and useable.

Excellent customer service and project management from Novocy

Tia in Novocy was so paitent, thourough and helpful when it came to our transfer from Salesforce to HubSpot. Her amazing project management skills as well as great attitude made the process seamless for us :)

Pleasure to work with

I've been working with Novocy on several HubSpot projects, and I can't speak highly enough of the experience. Jack has been my main point of contact, and his technical knowledge and responsiveness have been outstanding throughout. Our engagement has centred on some fairly complex work – API integrations, custom workflow automation, and checkout functionality. Jack has navigated our often challenging and complex requirements with patience and expertise. He takes the time to understand what you're actually trying to achieve, not just what you're asking for, which makes a real difference. The communication received is clear and jargon-free where needed, and they are equally comfortable diving into technical detail. When issues have arisen, Novocy have been proactive in identifying solutions rather than just flagging problems. If you're looking for a HubSpot partner who can handle the more technical side of the platform, particularly around integrations and workflow automation, I recommend getting in touch with Novocy.