Orange | RevOps & Onboarding | B2B Tech Manuf SaaS

Transforming Our Ticketing Process

We run a telephone answering service/call center business and manage a high volume of service tickets each day supporting our client base. Before working with Orange Marketing, our HubSpot setup made ticket management more difficult than it needed to be. Statuses lacked clarity, it was hard to track when clients had responded, and the portal felt disorganized rather than streamlined. Orange Marketing brought structure and logic to the system. Tickets now move automatically between statuses based on the most recent response. Our team has a clear way to manage tickets that are pending third-party input, and contact records have been cleaned and standardized. The help desk view is now organized in a way that keeps the inbox manageable and efficient. We also addressed several email deliverability challenges, including outdated contacts, bounced emails, and unsubscribe handling. Orange Marketing implemented a do-not-email workflow and improved our data hygiene, ensuring we avoid sending communications to the wrong contacts. These improvements may seem simple, but they are essential. After resolving a particularly complex issue together, I realized how valuable this partnership has been. I only wish we had connected with Orange Marketing when we first started using HubSpot.

Plenty Of Teams Can Set Up HubSpot, Few Actually Set You Up For Success

There’s no shortage of companies that can implement HubSpot. What’s much harder to find is a team that takes the time to make it work the way you actually operate. When we came to Orange Marketing, we knew we needed more than a standard setup. Our ticket pipeline didn’t reflect how our team works, automations weren’t firing correctly, and there was more cleanup to do than we initially realized. The Orange Marketing team approached everything methodically. They rebuilt our ticket pipeline with statuses that actually make sense for our workflow. They created automations around what is efficient ofr us, moving when appropriate and staying put when needed. Even when we had specific needs/wants, they took the time to figure it out. They listened to how we use HubSpot, rather than forcing us into a one-size-fits-all model. What really stood out, though, was how they went beyond the scope of the project. When they learned we were also looking for a web design partner for our rebrand, they made a thoughtful introduction. That wasn’t something we asked for but just showed how invested they are in helping their clients succeed. By the end of the engagement, everything from our original audit had been addressed and more importantly, we had a system that finally works the way our team does. If you’re looking for a PARTNER who won’t just set up HubSpot but will actually set you up for long-term success, Orange Marketing is that team.

Amazing work done way ahead of schedule

We used Orange Marketing to set up what we felt would be a pretty complicated set of sales pipelines across multiple product and services. What's more, we needed to have it done ASAP--in 4 weeks or less--to stay on top of growing demand and keep organized. The OM team delivered exactly what we were looking for in under 4 weeks, and even set up helpful tools and reports that we hadn't even thought of, which have proved to be incredibly valuable. They were helpful and attentive during the entire process, staying on top of everything and often one step ahead of us. I can't recommend Orange Marketing highly enough for HubSpot set-up services!

Thank you!

Rebecca and Michael, thanks very much for an outstanding experience! We will highly recommend you to others and look forward to working with you again.

Awesome job.

Very happy with our experience. Rebecca and Michael are great! Thank you for the help, we would not have been able to do it without you.

tamed the little monster

thanks so much to the orange marketing team for setting us on the right track for our HubSpot journey -- they helped us wrangle the beast that is HubSpot.

A Strong, Confident Start with HubSpot

The Orange Marketing team was instrumental in helping us get up and running with HubSpot and laying a solid foundation for our CRM. From onboarding to setting up the core systems, the process was smooth, efficient, and well-guided. We worked primarily with Rebecca and Kirill, both of whom were excellent communicators and clearly knew their craft. Kirill, in particular, was a standout—thoughtful, responsive, and proactive at every step. He consistently went above and beyond to make sure things were done right, and his efforts made a real difference for our team. We appreciate the work of the entire Orange Marketing team and would gladly recommend them to anyone looking to implement HubSpot the right way from day one.

Orange Marketing set us up for success!

Our organization came into HubSpot as complete CRM newbies. Orange thoughtfully walked us through every step, both technical and stylistic. Thank you, Orange Marketing for making this process as easy as possible and setting our organization up for success!

Orange is unlike any Marketing Company out there. We wasted hundred of thousands before we met them

Our firm relies heavily on inbound leads. We compete in a crowded field. Despite having a huge library of potential marketing assets, none of the previous four companies we used was able to generate adequate inbound interest. Despite our having won more than 20 national awards in our field, none of the previous four companies was able to generate adequate inbound interest. Despite being a long-time client of HubSpot, none of the other four companies was able to adequately help us leverage our CRM as a strategic tool. Getting the picture? I advise anyone looking for marketing help to call them the instant you are finished reading this note. You will be very happy you did.

Learn Something New Everyday!

We've been working with the Orange Marketing team for almost 4 months, and having worked with several similar agencies in the past, Orange has blown them out of the water! Our relationship began with an audit and they were able to find and implement things within HubSpot that no other agency found. They are responsive, proactive, knowledgable and overall a great team to interact with. We have experience with HubSpot and marketing before Orange, but knew we were not the experts and had a lot to learn. We can describe a relationship with Orange in 3 ways: 1. Learned new marketing tactics from Orange we did not know. 2. We knew marketing approaches we should be doing but didn't know how until Orange showed us. 3. We were doing marketing best practices already, Orange made us more effective and efficient at it.