keeps on loading, does not work

terrible

Works, but the HubSpot data mapping is the weak point

We use PandaDoc with HubSpot for client agreements and payments, and the core signing experience is fine. The problem is everything around it. Pulling HubSpot data into a document is far more limited than it should be. Standard billing address fields do not come across cleanly, so we had to build four custom deal properties just to get a client address to populate in a token. That is not something a customer should have to engineer. Token setup in general is fragile, and when a field does not map you get a silent blank rather than a clear error. Support pointed us back to documentation instead of fixing the underlying gap. For a native HubSpot integration at this price point, I expected the CRM sync to be the strongest part of the product, not the part we spend the most time working around.

Signing experience is clean and clients complete documents without confusion. Templates are easy to build once they are set up. Payment collection inside the document is genuinely useful. Deal level document tracking in HubSpot is helpful for knowing when something has been opened.

HubSpot field mapping is shallow and required custom properties to do basic things like populate a billing address. Tokens fail silently instead of flagging the error. Documentation does not match the current interface in several places. Support responses were generic and did not resolve the mapping issue. Pricing is high relative to how much manual setup is still required.